Lead ServiceNow Engineer (Integrated Risk Management)

Software Guidance & Assistance, Inc., (SGA), is searching for a Lead ServiceNow Engineer (Integrated Risk Management) for a right to hire assignment with one of our premier Insurance Services clients in New York, NY, Bethlehem, PA, Stamford, CT or Holmdel, NJ.

Responsibilities :

• Run (Operations & Stability):
  • Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
  • Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
  • Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
  • Maintain shared dashboards and reporting data sources used by business stakeholders
  • Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM
• Change (Enhancements, Design and Development):
  • Partner with business product owners to convert requirements into high quality technical designs aligned to OOTB best practices.
  • Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
  • Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
  • Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
  • Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
  • Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for the firm
  • Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge
• Product & Strategic Engagement:
  • Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
  • Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.
  • Build working relationships with ServiceNow product managers and solution architects to advocate for the firm's needs.
  • Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
  • Provide thought leadership on how ServiceNow IRM can advance the firm's risk management maturity.
  • Help shape long term technology strategy for ERM, BCM, and TPRM solutions

Required Skills:

• 10 years of experience configuring and integrating enterprise SaaS platforms.
• 5 years of hands-on ServiceNow development or advanced administration
• Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
• Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.
• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders
• Ability to work with business leaders and convert requirements into scalable technical designs
• Strong communication skills and comfort working across technical and business teams
• Strong understanding of data governance, performance tuning, and system security.
• Experience leading technical troubleshooting and platform improvement initiatives.
• Strong communication, stakeholder partnership, and mentoring skills.
• Bias for automation, simplification, and continuous improvement.

Preferred Skills:

• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CISBCM, CISTPRM, or other relevant certifications.
• Experience with scoped applications, CI/CD pipelines, and update set management.
• Familiarity with risk, compliance, continuity, or thirdparty risk methodologies.
• Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
• Experience with integrations using REST, SOAP, or Integration Hub spokes
• Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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