What are the responsibilities and job description for the Executive Technical Support Specialist position at Software Guidance & Assistance?
Software Guidance & Assistance, Inc., (SGA), is searching for an Executive Technical Support Specialist for a contract assignment with one of our premier Insurance clients in New York, NY. 5x weekly onsite schedule
We are seeking a highly polished and service-oriented Executive Technical Support Specialist to provide dedicated support to senior leadership within a fast-paced life insurance organization. This role combines traditional executive support responsibilities with high-touch technical and operational support, requiring exceptional professionalism, discretion, responsiveness, and problem-solving abilities.
The ideal candidate will demonstrate a white-glove service mindset, strong communication skills, and the ability to independently manage executive needs in a dynamic environment. This individual must be comfortable handling sensitive information, resolving technical issues efficiently, coordinating priorities across departments, and ensuring executives receive seamless day-to-day support.
Responsibilities :
Required Skills:
Preferred Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
#LI-RJ1
We are seeking a highly polished and service-oriented Executive Technical Support Specialist to provide dedicated support to senior leadership within a fast-paced life insurance organization. This role combines traditional executive support responsibilities with high-touch technical and operational support, requiring exceptional professionalism, discretion, responsiveness, and problem-solving abilities.
The ideal candidate will demonstrate a white-glove service mindset, strong communication skills, and the ability to independently manage executive needs in a dynamic environment. This individual must be comfortable handling sensitive information, resolving technical issues efficiently, coordinating priorities across departments, and ensuring executives receive seamless day-to-day support.
Responsibilities :
- Provide comprehensive administrative and executive support to senior leadership, including calendar management, meeting coordination, travel arrangements, expense reporting, and event support
- Deliver high-touch, white-glove support to executives by anticipating needs, responding with urgency, and ensuring a seamless support experience
- Serve as a trusted point of contact for executive leadership, internal stakeholders, and external business partners
- Troubleshoot and resolve executive technology issues involving laptops, mobile devices, conferencing tools, printers, collaboration platforms, and productivity applications
- Coordinate with internal IT teams and vendors to escalate and resolve technical issues quickly and effectively
- Prepare presentations, reports, correspondence, meeting materials, and executive communications with a high degree of accuracy and professionalism
- Manage confidential and sensitive information with discretion and sound judgment
- Track follow-ups, action items, and deliverables to ensure timely completion and executive satisfaction
- Support onsite meetings, leadership events, and executive office operations as needed
- Maintain flexibility and availability to support urgent executive requests and changing business priorities
Required Skills:
- 3 years of experience supporting senior executives in an Executive Assistant, Executive Support, or similar high-level administrative role
- Experience working within the insurance, financial services, or highly regulated industry environments preferred
- Demonstrated ability to troubleshoot common executive technology and productivity issues independently
- Exceptional verbal and written communication skills with strong executive presence and professionalism
- Proven ability to manage multiple priorities, work independently, and operate effectively under pressure
- Strong organizational skills with meticulous attention to detail and follow-through
- Ability to maintain confidentiality and handle highly sensitive information with discretion
- Experience providing white-glove customer service and executive-level support in fast-paced corporate environments
- Flexible, dependable, and responsive with the ability to adapt to changing executive schedules and business needs
Preferred Skills:
- Familiarity with enterprise collaboration and conferencing technologies
- Experience supporting C-level or executive leadership teams
- Strong interpersonal skills with the ability to build trusted relationships across all levels of the organization
- Ability to proactively identify issues and implement effective solutions with minimal supervision
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
#LI-RJ1
Salary : $22 - $33