What are the responsibilities and job description for the Business Operations Manager position at Software Guidance & Assistance?
Software Guidance & Assistance, Inc., (SGA), is searching for a Business Operations Manager for a contract assignment with one of our premier SaaS clients in San Francisco, CA. This is a hybrid role with 2-3 days per week onsite.
Responsibilities:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities:
- Strategy & Business Operations
- Partner with Product Marketing leaders to translate strategic plans into operational execution that delivers measurable business impact across pricing, packaging, segmentation, growth planning, and go-to-market
- Coordinate and lead operational cadences, such as QBRs, roadmap reviews, business health reviews, and objectives and key results tracking
- Support annual planning cycles, executive deliverables, and achievement tracking across initiatives
- Monitor category performance, surface insights from product, marketing, and customer data, and drive action in collaboration with Analytics and Finance
- Coordinate cross-functional alignment and proactively identify risks, misalignments, or decision bottlenecks
- Develop executive communication assets: craft clear and persuasive narratives to support reviews, decisions, and partner alignment
- Program Execution & Change Enablement
- Lead key projects that span product, marketing, and go-to-market teams-from concept through execution
- Establish structure for ongoing and ad hoc initiatives, applying program management rigor to ensure delivery and alignment
- Bring a mentality of continuous improvement-identifying inefficiencies, proposing solutions, and streamlining execution
- 5-7 years of experience in business operations, strategy, or marketing operations in a tech or SaaS environment (consulting background a plus)
- Strong analytical and problem-solving skills with ability to synthesize complex data into insights and decisions
- Experience supporting senior leadership and communicating effectively across levels, including executive forums
- Familiarity with marketing funnels, product metrics, planning tools, and financial modeling
- Excellent communication and storytelling abilities-written and verbal
- Comfortable working in matrixed environments, with a track record of cross-functional influence
- Excellent critical thinking skills with a bias toward action and simplification
- Strong sense of ownership and organizational and project management skills with the ability to balance multiple priorities
- Bachelor's degree required; MBA or advanced degree preferred
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Salary : $71 - $81