HEADCOUNT AND OPERATIONS ANALYST

SGA is seeking a HEADCOUNT AND OPERATIONS ANALYST for a RIGHT-TO-HIRE CONTRACTOR position with a leading FINANCIAL SERVICES client in DALLAS, TX.

This HYBRID role requires 3-4 days per week onsite and will support workforce planning, headcount management, operational reporting, and business management activities within the technology organization.

The ideal candidate will have experience managing workforce planning, headcount governance, operational reporting, and financial alignment across large technology organizations. This role partners closely with Technology, Finance, HR, and PMO teams to improve visibility, strengthen governance, drive workforce planning, and support leadership decision-making.

Responsibilities:

• Track and manage FTE and contractor headcount across business units, including joiners, leavers, and internal movements.
• Support headcount forecasting, workforce planning, and hiring pipeline activities aligned with business priorities.
• Maintain and reconcile workforce data across HR systems, financial plans, and operational reporting tools.
• Track requisitions, approvals, and hiring lifecycle activities.
• Analyze staffing trends, workforce mix, organizational structure, and resource allocation.
• Produce weekly, monthly, and ad hoc reports related to headcount, hiring activity, vacancies, and attrition.
• Analyze plan versus actual headcount and workforce trends, identifying risks and optimization opportunities.
• Develop dashboards and KPI reporting for capacity, utilization, hiring progress, and workforce metrics.
• Support executive reporting, leadership reviews, and business presentations.
• Partner with Finance and Planning teams to align headcount plans with budgets and forecast assumptions.
• Analyze labor costs, contractor spend, and workforce composition.
• Assist with workforce efficiency and cost optimization initiatives.
• Coordinate recurring operational reporting routines across the technology organization.
• Support day-to-day business management activities and ad hoc leadership requests.
• Identify opportunities to improve reporting processes, automation, and operational efficiencies.
• Maintain strong governance, controls, documentation, and data integrity standards.
• Partner with Technology, HR, Finance, and PMO teams to ensure reporting consistency and data accuracy.
• Support audit, regulatory, management, and executive reporting requirements.
• Own end-to-end governance and tracking of FTE and contractor headcount across business units.
• Drive workforce forecasting and capacity planning activities aligned to business priorities.
• Analyze and reconcile data across HR, Finance, and Technology systems to ensure reporting accuracy and consistency.
• Support weekly, monthly, and quarterly workforce planning and reporting cycles.
• Maintain workforce reporting controls and ensure audit readiness across workforce and operational data.
• Support leadership forums with structured updates, reporting packs, and workforce insights.
  
  

Required Skills:

• 8 years of experience in Business Management, Workforce Planning, Operations, Finance, or a related discipline within banking, financial services, or large enterprise environments.
• Experience supporting large technology organizations within financial services.
• Experience managing headcount reporting, workforce analytics, resource planning, or operational reporting.
• Experience working across HR, Finance, and Technology data ecosystems.
• Proven ability to reconcile data across multiple systems and resolve data inconsistencies.
• Strong understanding of governance, controls, data quality, and audit readiness.
• Experience supporting workforce planning and reporting within large enterprise technology organizations
• Strong understanding of budgeting, forecasting, and workforce planning processes.
• Advanced Microsoft Excel skills including data analysis, modeling, reporting, and reconciliation.
• Experience creating dashboards and reporting using Power BI, Tableau, or similar visualization tools.
• Experience using Project Portfolio Management (PPM) tools such as Clarity, Planview, or similar platforms.
• Strong PowerPoint skills with experience preparing executive-level presentations and reporting materials.
• Excellent analytical, problem-solving, and organizational skills.
• Strong attention to detail and commitment to data accuracy.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
  
  

Preferred Skills:

• Experience with HRIS platforms such as Workday, PeopleSoft, or similar systems.
• Experience analyzing labor costs, contractor spend, and workforce utilization.
• Exposure to audit, governance, risk, or regulatory reporting.
• Experience driving reporting automation and process improvement initiatives.
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.