AV Event and Conference Room Support Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for an AV Event and Conference Room Support Specialist for a 3 month CONTRACT assignment with one of our premier Insurance clients in Wayne , PA .

Monday - Friday in Wayne, PA

In-office: 8:00AM - 4:30PM

Key Responsibilities:

Key Responsibilities:

Event Setup & Operation

• Configure and operate audio, video, and conference room systems for corporate events, town halls, and executive meetings.
• Ensure proper signal flow and connectivity across AV components.
• Provide technical expertise for Microsoft Teams and WebEx platforms
• Troubleshoot platform issues during live sessions.
  
  

Conference Room Technology Support

• Perform necessary health checks on integrated conference room systems
• Troubleshoot issues with technology as they arise in a professional and efficient manner
• Perform upgrades and installation of technology within the environment.
  
  

Collaboration & Communication

• White-glove service with event organizers, IT teams, and external vendors to align technical requirements.
• Offer real-time support and problem resolution during events.
  
  

Equipment Management

• Maintain AV inventory and ensure equipment readiness.
• Perform routine proactive maintenance and escalate repair needs promptly.
• Support and troubleshooting for studio hardware/software and related AV needs
  
  

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Required Qualifications

• Hands-on experience with audio systems (microphones, mixers, amplifiers), video systems (cameras, switchers, projectors), and lighting systems (fixtures, control boards).
• Familiarity with Poly conferencing systems and AV signal flow.
• Strong troubleshooting skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
  
  

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Preferred Qualifications

• 3 years of experience with streaming platforms and hybrid event technologies.
• Knowledge of AV control systems and networking basics.
• Experience supporting and administrating AV Conference Rooms solutions Teams Admin Center, Poly Lens
• Experience with Proactive monitoring of Microsoft Teams Rooms and associated hardware in web based admin portals (Poly Lens, Teams Admin Center)
• Proactive resolution of associated alerts using established policies and best practices for room management
• Experience with Blackmagic is a plus
• Experience with the following AV equipment
• Poly: Studio X-Series Video Bar, G7500, G62, TC10
• Biamp: Tesira Forte products, Parle Mics
• Shure Microphones: ULX-D Digital System, Microflex
• Crestron: 1-Beyond Camera System, Touch Panel (7-series and higher), Processors, Occupancy Sensors
• Studio Equipment: Sony camera, Mac, ATEM switcher
  
  

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Physical Requirements:

• Ability to lift and transport AV equipment (up to 50 lbs).
• Comfortable working in fast-paced, high-pressure environments..
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.