What are the responsibilities and job description for the Project Manager & Strategic Consultant position at Softthink Solutions?
Title: Project Manager & Strategic Consultant
Location: Onsite - Massachusetts
Work authorization: US Citizen
Role Summary
The Project Manager serves as MassArt’s primary operational coordinator and strategic digital advisor. This role governs the intake, prioritization, and tracking of all maintenance, accessibility, and enhancement requests while ensuring transparent communication, schedule adherence, and alignment with institutional priorities. The Project Manager also provides ongoing strategic guidance related to UX/UI, accessibility, performance, SEO, and emerging digital practices.
Key Responsibilities
Location: Onsite - Massachusetts
Work authorization: US Citizen
Role Summary
The Project Manager serves as MassArt’s primary operational coordinator and strategic digital advisor. This role governs the intake, prioritization, and tracking of all maintenance, accessibility, and enhancement requests while ensuring transparent communication, schedule adherence, and alignment with institutional priorities. The Project Manager also provides ongoing strategic guidance related to UX/UI, accessibility, performance, SEO, and emerging digital practices.
Key Responsibilities
- Backlog & Capacity Governance — Manage intake, triage, estimation, prioritization, and scheduling of all support requests.
- Strategic Digital Consultation — Advise MassArt on UX/UI improvements, accessibility governance, technical SEO, structured data, analytics, and AI powered search trends.
- Risk & Dependency Management — Identify blockers, regressions, integration risks, and timeline constraints; communicate impacts immediately.
- Cross Institutional Coordination — Facilitate collaboration among vendor developers, MassArt’s internal editors, and campus IT stakeholders.
- Progress Reporting — Deliver detailed monthly progress summaries and itemized time tracking reports attached to invoices.
- Meeting Facilitation — Lead weekly check ins, document decisions, and maintain clarity on next steps.
- Demonstrated experience managing digital support operations for higher education, public sector, or multi stakeholder environments.
- Expertise with agile project management, backlog grooming, and tools such as Jira, Asana, or ClickUp.
- Strong understanding of WordPress architecture, custom themes, plugins, integrations, and deployment workflows.
- Working knowledge of WCAG 2.2 AA accessibility standards, remediation workflows, and regression prevention.
- Consulting background in conversion optimization, digital storytelling, and prospective student enrollment journeys.
- Excellent communication skills with the ability to translate technical concepts for non technical stakeholders.
- Experience supporting Pantheon hosted WordPress environments.
- Familiarity with Slate, Localist, Mailchimp, Modern Campus, or other higher education platforms.
- Experience supporting small internal web teams in remote or hybrid environments.
- Background working with art and design institutions or organizations with strong visual identity requirements.