What are the responsibilities and job description for the Mortgage Servicing Specialist position at SoftHQ Inc?
ROLE: Mortgage servicing
Location: ONSITE- Cincinnati, OH
Duration: 6 months
Experience requested: 10 & Above
Description:
Job Description
This process involves reviewing documents to ensure that the correct process is followed to collect the mortgage payment, property which are impacted by FEMA are being serviced correctly, foreclosure process is followed correctly, looking for assistance options to verify if all eligible programs have been offered etc. Manage the pipeline for loans ensuring all actions are compliant with regulatory requirements
• Understanding job requirements and consistent delivery to set targets
• Review of 1098/1099 documents
• Ensure rate adjustment was correctly calculated, and the required notices sent within the regulatory requirements.
• Audit Bankruptcy documentation to confirm loans in a bankruptcy stage are properly handled,
• Review of documents to confirm that loan payments are processed correctly and applied to the loan appropriately as per Note and applicable regulations.
• Documents review to confirm the proper filing of claims to mortgage insurance providers.
• Audit documentation to confirm proper processes are followed for the collection of missed payments, solicitations of assistance options, and the mailing of required notices, and pull a soft credit report
• Confirms escrow account functions are being performed properly.
• Review of documents to confirm loans impacted by a FEMA declared disaster event are being serviced correctly and applicable assistance is being provided
• Audit documentation to confirm the foreclosure process, from initiation through final settlement is completed in a timely manner and in accordance with applicable policies, regulations, federal, state, and local laws
• Review of documents to confirm loans are being serviced correctly for both monitored and unmonitored hazard claims.
• Review of loans with Lender Placed Insurance (LPI) that were sent appropriate notices before the LPI was applied to the loan and the LPI was removed when required
• Audit documentation to confirm loans have been carefully reviewed for assistance options, all eligible programs have been offered, the finalization of a permanent assistance option is completed, and the loan is removed from the Loss Mitigation Workstation in a timely manner when appropriate
• Review of documents to confirm the payoff provided was accurate and the lien release process was completed properly
• Audit loans to confirm whether loan-servicing records are properly transferred (i.e., loan data, amounts, documents, and established policies are followed.
Additional responsibilities for the reviewer include:
• Maintaining service level standards
• Responding to all emails efficiently
• Adhering to all checklist requirements
Person Specification
Knowledge/Experience:
• Minimum 24-36 months of US mortgage servicing experience
• Knowledge of the mortgage servicing process, documentation and loan terminology
Competencies/Skills:
• Strong communication skills, verbal and written
• Strong analytical skills
• Demonstrated ability to resolve complicated issues as they arise
• Flexible (Willingness to work in night shift),
• Knowledge of MS Office
• Positive and flexible attitude
• Attention to detail
• Customer focused
• Good Team Player/Strong Interpersonal skills