What are the responsibilities and job description for the Engagement Lead position at SoftHQ Inc?
Role: Engagement Agent
Location: Plano, TX
Duration: 6 months
Required Skills:
• 7 years of experience in customer engagement or client management roles.
• Proven track record of managing large-scale engagements in telecom or technology domains.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Familiarity with project management methodologies and tools.
Preferred Skills:
• PMP or similar project management certification.
• Experience with CRM platforms and customer success tools.
• Knowledge of telecom industry processes and solutions.