What are the responsibilities and job description for the Merchant Cash Advance position at Softcom Systems Inc?
Position : Collections Specialist - Merchant Cash Advance
Location : North Miami Beach, FL(On-site)
Duration : Full time & Direct Hire
Client Notes : Merchant Cash Advance experience is a must.
Position Overview:
We are seeking an experienced and motivated Collections Specialist with a background in the MCA industry. The ideal candidate will be responsible for managing delinquent accounts, recovering funds, and maintaining strong relationships with merchants. This role involves proactive outreach, skip tracing, UCC enforcement, and developing repayment strategies that align with company policies.
Key Responsibilities:
- Manage a portfolio of delinquent MCA accounts and proactively reach out to merchants to collect outstanding balances.
- Conduct skip tracing and investigate alternate contact methods to locate hard-to-reach merchants.
- Enforce UCC filings and collaborate with legal teams or enforcement agencies when necessary.
- Negotiate payment plans and settlements while maintaining professionalism and compliance.
- Document all collection efforts and maintain accurate records in the CRM system.
- Analyze payment trends and provide insight to the funding and risk departments.
- Maintain a firm but customer-focused approach in all communications.
Qualifications:
- 2 years of experience in collections, preferably in the MCA or alternative lending space.
- Knowledge of UCC filings, enforcement, and legal collection procedures.
- Strong communication, negotiation, and problem-solving skills.
- Ability to work independently, stay organized, and meet deadlines.
- Familiarity with CRM software and Microsoft Office Suite.
What We Offer:
- Competitive salary and performance-based bonuses.
- 3% commission and 3% on all collected amounts
- Supportive team environment with growth opportunities.
- Health benefits and paid time off.
- Opportunities for professional development in a dynamic industry.
