What are the responsibilities and job description for the ServiceNow Engineer position at Soft Tech Consulting?
Overview
SHORT TERM - 7 MONTHS
MUST BE US CITIZEN
REMOTE (MUST BE LOCATED IN THE DC/MD/VA AREA)
MUST BE ABLE TO OBTAIN PUBLIC TRUST
SALARY IS DEPENDENT UPON THE CANDIDATE’S SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS
Soft Tech offers competitive BENEFITS in the areas of: MEDICAL, DENTAL, VISION, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND PAID HOLIDAYS
We’re looking for a ServiceNow Engineer who’s ready to jump in, own their craft, and help transform how our customers deliver IT services. This is a hands-on, high-impact role where you’ll architect, build, and enhance ServiceNow solutions used across a mission‑driven organization.
This role is short-term (7 months), REMOTE ROLE (NCR/Washington, DC area ONLY) which requires US citizenship and Public Trust eligibility required. There is potential for the position to exceed 7 months.
Responsibilities
- Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.
- Implement and manage modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM.
- Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts.
- Work with product owners and stakeholders to gather and analyze requirements and translate them into ServiceNow solutions.
- Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets.
- Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.
- Lead and participate in ServiceNow upgrade and migration projects.
- Maintain security configurations, including ACLs, roles, and group management.
- Provide documentation and training to end-users and technical teams.
- Develop reports, dashboards, and analytics to track system performance and business processes.
Qualifications
- 7 years of experience as a ServiceNow Developer.
- Strong understanding of the ServiceNow security model, ACLs, and user/group administration.
- Experience with API development, Service Portal, and Custom Applications in ServiceNow.
- Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL.
- Experience with ServiceNow integrations using REST/SOAP APIs.
- Hands-on experience with custom application development and Scoped Applications.
- Knowledge of ITIL frameworks and best practices.
- ServiceNow Certified System Administrator certification (preferred).
- Strong written and verbal communication skills.
- Ability to work independently with minimal oversight.
About Us
Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support. Soft Tech Consulting, Inc. is an Equal Opportunity Employer.