RFP Support Specialist

The RFP support person is responsible for RFP providing technical responses to requests for information regarding SCC’s licensed products. This position ensures accurate, timely, and comprehensive responses to incoming RFPs and RFIs. 

Works closely with SCC Legal Counsel, Sales Support Department, Telemarketing Support Department, Regional Sales Managers, Product Managers, and Program Managers. This individual provides guidance to the assigned SME staff to ensure maximum team effectiveness and productivity, timely follow-up to internal and external inquiries, and excellent customer satisfaction. Must be capable of providing technical responses to Requests for Information (RFI) and Requests for Proposal (RFP) regarding all SCC’s licensed products.

• Monitors progress of RFPs towards due dates.  
• Effectively and manages deadlines throughout the RFP process.

• Maintains RFP database within the Loopio library and all work in progress files. 

• Manage project timelines, coordinate team efforts, and evaluate proposals to identify opportunities for continuous process improvement.
• Enhance the proposal intake process to improve quality, streamline workflows, and align with organizational goals.

• Act as one of the primary points of contact for internal and external stakeholders during the proposal process.
• Communicate updates, risks, and solutions to executive leadership and capture teams.

• Coordinate with staff and other contributors to develop their proposal writing and management skills. 

• Composes technical correspondence for C-level Executives, as requested, including research and drafting of technical letters appropriate for C- level executives.
• Responds to queries given to executives for response organizing efforts to obtain appropriate responses from high level queries, proofread/edit content and reformat these types of requests. 
• Complies with all SCC’s approved procedures, guidelines, directives, and corporate policies, while performing all duties as assigned.

• Completes all security, technical, and risk assessment document requests and Assists the Director of Systems Engineering with preparation of in-house documents, using writing and editing skills, as requested.

Bachelor’s degree (BS) in Business, Healthcare, or Medical Technology required. 

 Minimum of 5 years of experience in content strategy, technical writing, or proposal development. A minimum of 3-5 years of clinical background or familiarity with SCC systems is preferred.

• Exceptional written and verbal communication skills.
• Strong organizational and project management capabilities.
• Experience with business analysis tools.  
• Demonstrated success in managing complex RFP and proposal processes.

• Ability to synthesize technical information into clear, concise, and persuasive content.
• Excellent interpersonal, stress management, and time management.  
• Flexible work ethic for meeting due dates and a typing speed of at least 30 wpm.
• Collaborative, team first player.

None.