Senior Staff Risk Analyst, Fraud Ops Strategy & Forensic Investigations

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

The Fraud Risk Management and Disputes Center of Excellence is looking for an experienced Senior Staff Risk Analyst to support the areas of complex fraud ring investigations/incidents, analyst investigative systems/tools, and other special projects.

This is a hybrid type role, sitting between Fraud Strategy (team that creates rules/alerts) and Fraud Operations (team that reviews/actions alerts), with a mission of “fraud ring hunting” to identify linkable patterns of fraud, and acts as a feedback loop mechanism to share learnings/enhancement opportunities on both fraud alerting strategies and analyst investigative systems/tools.

The ideal candidate will have the blended skills of fraud/financial crime investigations, data analysis (e.g., you can write SQL queries in your sleep and you have a “favorite excel formula”), and leadership/communication skills during stressful fraud incidents.

What you’ll do:

• Drive strategy and execution for identifying linkable patterns of fraud in the ecosystem, to bulk investigate, in order to mitigate losses and improve efficiency
• Comb through internal data sources and build complex SQL queries needed to splice together key attributes that are most useful in fraud investigations
• Establish a SQL library, and other quick win tools to enable other investigators across the team to more efficiently identify fraud signals and insights (e.g., build bulk link analysis tools, or cross product transaction queries etc.)
• Put on your “product manager” hat to identify pain points and propose enhanced solutions for analyst systems and tools, and estimate quantifiable impacts (e.g., loss prevented or headcount cost reduction)
• Support special projects or ad-hoc investigations such as regulatory exam projects, senior leadership escalations, high dollar loss cases, or other time sensitive and complex projects
• Collaborate with other teams on large investigations, product managers on system enhancements, and other cross functional teams
• Act as a feedback loop to share findings and recommendations to improve fraud prevention strategies, including “pro tips” on investigative techniques and best practices
• Build presentations and business requirement documents to articulate the Fraud Ops investigative tools needed for existing and new products
  
  
  

What you’ll need:

• 8 years of investigation/intel/data analysis experience, preferably with focus on risk management and/or fraud prevention in the banking, FinTech, or law enforcement space
• Highly skilled in SQL (e.g., Snowflake or Databricks) and experience working with large datasets
• Mastery of Google Sheets and Excel, and experience working with Tableau
• Exceptional writing and presentation skills, with the ability to articulate and consciously summarize complex investigations
• Proactive, highly organized, with a strong sense of ownership and accountability, and the ability to independently execute, always looking for ways to improve
  
  
  

Nice to have:

• Intelligence or law enforcement background
• Anti-money laundering “AML” or Sanctions investigation experience
• Experience with Python
  
  
  

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.