What are the responsibilities and job description for the IT Technician position at Sodecia Safety & Mobility Auburn, Inc?
Key Responsibilities
- End-User Support: Provide frontline technical support to employees in person or via remote access.
- System Maintenance: Install, configure, and troubleshoot hardware (computers, printers) and software.
- Network Administration: Monitor LAN/WAN, Wi-Fi, and VPN connections, and maintain firewalls and antivirus protocols.
- Onboarding & Offboarding: Set up workstations for new hires and wipe or recover equipment when staff leave.
- Asset Tracking: Maintain an updated inventory of IT hardware, software licenses, and equipment.
- Documentation: Record support requests, fixes, and procedures within a ticketing system or knowledge base.
Essential Qualifications & Skills
- Education: A high school diploma or equivalent is the minimum, though many employers prefer an Associate or Bachelor's degree in computer science or information technology.
- Certifications: Common accreditations include CompTIA A and CompTIA Network .
- Soft Skills: Excellent problem-solving, analytical, and interpersonal communication skills to assist non-technical staff.
- Physical Requirements: Ability to physically install equipment, which may involve lifting heavy devices (up to 50 pounds) and accessing tight spaces under desks or in server rooms.
Pay: $22.50 - $25.00 per hour
Benefits:
- Relocation assistance
Work Location: In person
Salary : $23 - $25