What are the responsibilities and job description for the CONCIERGE position at Sodalis Senior Living--Deer Park?
Job Description: Concierge
Supervisory Responsibilities:
At Sodalis Senior Living, our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sodalis community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts.
Essential Duties:
- Completes paperwork for new hires arriving for their first day. Notifies payroll of their arrival.
- Answers incoming telephone calls, determining the purpose of the call and directs the call to appropriate personnel or department.
- Takes and delivers phone messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers general questions about the Community and provides callers with address, directions, and other information.
- Welcomes all on-site family members and visitors including vendors, clients, and job candidates, determines nature of business and announces visitors to appropriate personnel.
- Performs administrative support functions such as typing, filing, and photocopying to meet the needs of the Community.
- Assists with the completion of orientation and training requirements as outlined by state regulations and Sodalis policies and procedures.
- Operates personal computer and standard office equipment including photo copier, fax machine, multi-line phone, etc.
- Receives sorts and distributes mail as needed.
- Assists other departments as needed including Marketing, Dining Services, Activities, etc.
- Assists with other duties as assigned.
- Demonstrates an understanding of compliance and ethics program policies and procedures.
- Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
- Maintains appropriate degree of confidentiality.
- Performs other duties as assigned and which relate to the success of Sodalis and the Care, Comfort, and Happiness of our residents.
Qualifications:
- High school diploma or general education degree (GED); or two to three months related experience and/or training; or equivalent combination of education and experience.
- A general understanding of clerical office functions and strong organizational skills required. Strong data entry skills and basic computer skills.
- Must have an excellent working knowledge of all Microsoft Office products.
- Ability to work efficiently in a fast- paced, multi-tasking, deadline-driven environment.
- Excellent follow-up and communication skills.
Mission Statement and Core Values:
Sodalis Senior Living is committed to “Making a difference in the lives of our residents, their loved ones and our colleagues every day.” Our core values describe who we are and define how we live.
1. Service – “It’s not about me” a. Answer the needs of another.
- Put the needs of another first. We must put others before ourselves.
- We serve our residents, we serve our families, and we serve one another.
2. Integrity – “We do what is right, not what is easy” a. Never compromise your integrity
- Hold everyone accountable and recognize each other’s contributions
- Explicitly communicate goals and standards of behavior
- Do the right thing even when no one is looking or will ever find out
3. Dignity – “We honor & value the worth of people” a. Treat people the way you want to be treated
- Attack the problem not the person
- Respect and value diversity of experience, culture, and opinions
4. Excellence – “We always give our best” a. Doing your best to serve our residents, their loved ones, and our colleagues.
5. Teamwork – “We succeed together” a. We are a team because we respect, trust and care for one another.
- Common purpose – we need to all row in the same direction
- Create an environment that facilitates freedom to innovate & achieve extraordinary results
- Challenge the status quo, take measured risks, and resist conventional thinking
- Learn to win and lose as a team
Line of Authority:
The Concierge reports to the Executive Director.
Experience
Preferred- 1 year(s): Business office experience is a plus.
Skills
Preferred- Computer Literacy
- Typing
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.