Retail Customer Service Specialist

Socket Fiber is one of the fastest growing fiber internet providers in Missouri and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and be a part of shaping the future of connectivity!

Socket is seeking a customer-focused Retail Customer Service Specialist to join our team in the Warrensburg area. In this role, you will serve as the face of Socket, providing exceptional in-person support and guidance to customers visiting our retail location. You will educate customers on our fiber internet services, answer questions, identify solutions that meet their needs, and help create a positive and welcoming experience.

This role will service the Warrensburg, MO area.

What You’ll Do

Key responsibilities include:

• Greet and assist customers visiting the retail location.
• Educate customers on Socket's fiber services and available solutions.
• Answer questions regarding products, billing, accounts, and service options.
• Process payments, service orders, and account changes.
• Troubleshoot customer concerns and coordinate resolutions.
• Maintain product knowledge and provide accurate information.
• Support daily retail operations and store presentation.
• Deliver a positive customer experience that reflects Socket's commitment to service excellence.

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• High school diploma or equivalent required.
• Customer service or retail experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable learning new technology and fiber service offerings.
• Ability to multitask in a fast-paced environment.
• Proficient with basic computer applications and systems.
• Ability to work independently and as part of a team.
• Flexible to work retail hours, including evenings and weekends.

What Will Help You Stand Out

• Telecommunications, internet, or technology industry experience.
• Sales or customer-facing retail experience.
• Experience with point-of-sale, CRM, or billing systems.

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Delivers exceptional customer experiences with every interaction.
• Demonstrates enthusiasm for technology and helping customers find the right solutions.
• Consistently represents Socket's values and commitment to community-focused service.
• Builds customer loyalty through professionalism, product knowledge, and effective problem resolution.

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the keyways we strive to make employees feel valued include:

• Competitive pay bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply?

If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.