Data Entry Specialist - Sales

Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!

A Day in the Life

Socket is looking for an organized and talented Data Entry Specialist - Sales to join our team! This role is crucial to ensuring that our fiber orders and customer accounts are accurately entered, tracked, and fulfilled in a timely manner. Start the day by reviewing incoming sales orders and customer details, ensuring everything is accurate, complete, and ready to move forward. Throughout the day, enter and update customer information, verify service availability, and process fiber orders with speed and precision. Work closely with sales, customer care, and operations teams to resolve discrepancies and keep orders on track for installation. Every task supports a smooth transition from sale to service, helping bring high-speed fiber connectivity to customers while maintaining clean, reliable data behind the scenes.

This is an in-office position.

What You’ll Do

Key responsibilities include:

• Accurately submit and manage fiber orders in the Socket system
• Create and maintain customer billing accounts
• Occasionally coordinate and schedule with customers as needed
• Ensure all order details and documentation are complete and accurate
• Follow established workflows and company processes with consistency
• Procure necessary components and services related to customer orders
• Perform data entry with a high degree of accuracy
• Communicate clearly and effectively with internal teams to ensure smooth order fulfillment
• Troubleshoot and resolve order-related discrepancies or issues
• Other duties as assigned

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• Strong written and verbal communication skills
• Ability to keep detailed documentation
• Multitasking skills
• Initiative
• Proficiency with computers
• Reasoning skills
• Ability to analyze data
• Organizational skills
• Dependability
• Ability to follow established processes
• Strong ability to collaborate with other teams
• Ability to remain seated for extended periods while working at a multi-screen computer workstation; frequent use of hands for typing and mouse navigation; visual acuity to view multiple monitors; and occasional standing, walking, or light lifting (e.g., office materials).

What Will Help You Stand Out

Preferred Qualifications:

• Previous experience in data entry, order processing or administrative support preferred
• Comfortable working in a fast-paced, team-oriented environment

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Results-driven with a strong sense of urgency and accountability
• Executes with precision, managing multiple priorities and high-volume data tasks
• Team-oriented, contributing to a high-performing and dependable sales environment
• Sharp attention to detail to ensure data accuracy and customer satisfaction
• Performs at a high level in fast-paced, metrics-driven environments

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply?

If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.