What are the responsibilities and job description for the Technical Operations Manager position at Socket Fiber?
Description
Socket Fiber is dedicated to bringing fast, reliable internet to homes and businesses across Missouri. We’re passionate about connecting people with the tools they need to work, learn, and thrive in today’s digital world. Our team is built on collaboration, innovation, and a commitment to exceptional service — and we’re always looking for individuals who want to make a real difference in the communities we serve.
Opportunity
We’re growing in Southwest Missouri!
Socket Fiber is looking for a detail-oriented, customer-focused Technical Operations Manager to join our team. In this role, you’ll be the key connection between our customers, field technicians, and dispatch—making sure every installation is seamless, on time, and delivers an outstanding experience.
Location:
The individual in this role will work from our Southwest Missouri location.
Key Responsibilities
If you’re excited to grow your career, apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
This role is not eligible for Visa sponsorship.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
Socket Fiber is dedicated to bringing fast, reliable internet to homes and businesses across Missouri. We’re passionate about connecting people with the tools they need to work, learn, and thrive in today’s digital world. Our team is built on collaboration, innovation, and a commitment to exceptional service — and we’re always looking for individuals who want to make a real difference in the communities we serve.
Opportunity
We’re growing in Southwest Missouri!
Socket Fiber is looking for a detail-oriented, customer-focused Technical Operations Manager to join our team. In this role, you’ll be the key connection between our customers, field technicians, and dispatch—making sure every installation is seamless, on time, and delivers an outstanding experience.
Location:
The individual in this role will work from our Southwest Missouri location.
Key Responsibilities
- Provide direction, supervision, and management over the residential and network technicians.
- Oversee scheduling of service calls, outages, and preventive maintenance activities.
- Ensure work is completed safely, efficiently, and in compliance with industry standards.
- Act as an escalation point for complex service or network issues.
- Troubleshoot and coordinate solutions for outages, equipment failures, and customer-impacting issues.
- Enforce safety policies and OSHA requirements during field and technical operations.
- Work closely with customer service, engineering, and construction teams to ensure seamless project execution.
- Coordinate with vendors and contractors for large-scale builds or special projects.
- Support senior management with planning for network expansion, upgrades, and new services.
- Provide coaching, training, and performance feedback to build a strong, skilled team.
- Passion for leading and motivating others
- Excellent verbal and written communication skills - ability to interface with all levels of the organization
- Ability to influence appropriate decision making.
- Strong organizational skills and ability to pivot with priorities.
- Creative problem solving skills.
- Ability to improve work processes and deliver solutions (outside of the box thinking).
- Experience in telecommunications operations, installation, fiber splicing, or network construction.
- Valid driver’s license and ability to travel to job sites as needed.
- Ability to work flexible hours, including evenings or weekends, during outages or emergencies.
- Physical ability to lift 50 lbs, work in outdoor conditions, and climb ladders if necessary.
- 3 years of leadership experience
- Extensive operations experience, specifically in installation
- Bachelor’s Degree
- Medical, dental, and vision benefits
- Free internet (where available)
- 401(k) with company match
- A supportive culture that values growth, innovation, and community impact
If you’re excited to grow your career, apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
This role is not eligible for Visa sponsorship.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.