Associate Director of Shelter Services

Position Summary:

The Associate Director of Shelter Services is responsible for ensuring the excellence of SVDP’s facilities and services in our emergency shelter, transitional housing and single room occupancy programs. This position leads up to 8 direct reports and is responsible for the successful delivery of services to numerous at-risk individuals and families. Areas of expertise include chronic homelessness, joblessness, mental illness, drug/alcohol addiction, family homelessness and emergency shelter services.

Essential Duties and Responsibilities:

• Coordinate training, appropriately evaluate and effectively supervise all direct reports
• Complete, monthly individual supervision and quarterly group supervision with direct reports
• Assist the Director of Crisis Housing and Services in analyzing, proposing, and executing strategies to improve and/or develop program initiatives seeking to maximize the effectiveness of service delivery
• Assist the Director of Crisis Housing and Services in preparing, providing oversight and leading each department through annual monitoring, inspections and licensing procedures
• Participate in community engagement opportunities to bring awareness to SVDP’s mission and services while also connecting staff with other resources
• Oversee the quality of leasing and case management documentation
• Oversee terminations and evictions as warranted and in compliance with all laws
• Ensure that leases, HAPs, HQS inspections, recertification, rent reasonableness comparisons, and other relevant rental paperwork are HUD compliant
• Ensure compliance with lead-based paint regulations
• Ensure recertification dates are effectively communicated to clients and case managers and are completed as due
• Ensure tenants’ portion of the rent/occupancy fees are calculated appropriately; ensure that utility allowances are calculated and disbursed appropriately; ensure appropriate documentation of tenants’ income and assets
• Collaborate with the Director of Maintenance to ensure timely turn-over of empty units and the resolution of maintenance requests
• Ensure that participants’ rents are tracked and that clients’ receive adequate communication about any delinquency
• Review monthly balance statements for accuracy
• Coordinate and oversee operations including vendor relationships, contractor workmanship, rent collections, to ensure smooth operations of the properties
• Maintain occupancy rates of above 85% for all projects, in collaboration with the Director of Crisis Housing and Services and the Director of Maintenance
• Successfully respond to and resolve all complaints, requests for mediation and requests for grievance hearings in accordance with established policies and procedures.
• Coordinate communication with case managers, program managers and supervisors to ensure case management support for clients with housing issues.
• Conduct periodic surveys to determine tenant satisfaction with properties.
• Conduct investigation on Critical Incident Reports and provide follow up training or support.
• Understand and effectively communicate policies and procedures
• Maintain compliance with COA standards, HUD regulations and any other applicable laws and regulations
• Participate, through the direction of the Director of Crisis Housing and Services, in the strategic planning process, including the regular assessment of existing services, modification of existing services when necessary and development of new programs expanding the reach of SVDP
• Participate in the identification and development of measurable outcome metrics for SVDP programs and the methodology necessary to effectively track said outcomes
• Participate in Performance Quality Improvement (PQI) for the organization by generating Performance Improvement Plans, assessing and responding to trends in incident reports, implementing annual plan goals and steps and completing file review
• Coordinate with Human Resources to conduct all hiring practices and address all employee complaints, concerns, and disciplinary action
• Oversee HMIS data entry for all SVDP programs ensuring licensed staff members are completing HMIS appropriately and communicating any pertinent information or changes regarding HMIS data entry
• Protect the SVDP brand by representing the agency through positive communication and professionalism
• Establish and maintain the Agency as the premier organization serving those in need
• Responsible for monthly PQI reporting and review utilizing the Plan, Do, Study, Act method
• Other duties as assigned

Knowledge, Skills, Abilities:·

• Knowledge and understanding and experience with Housing First, Trauma Informed Care and Harm Reduction
• Knowledge and experience with HUD funded housing programs, especially the Transitional Housing to Rapid Re-Housing model
• Skill and experience in Case Management
• Skill and experience in Program Management
• Extraordinary management skills and knowledge in implementing and managing the Agency’s programs
• Ability to be a self-starter; Must be proactive and a problem solver
• Excellent written, verbal communication and presentation skills
• Superior organization, prioritization and self-motivation skills
• Strong computer literacy skills with the MS Office suite as well as client database applications
• Strategic skills – ability to assess client needs and build/monitor programs to maximize successful outcomes
• Ability to interact effectively as a leader and work collaboratively with other departments
• Ability to create opportunities within the scope of the agency’s programs, to strengthen relations with team members and improve performance
• Ability to effectively and appropriately communicate information detailing SVDP mission, programs and services to interested constituencies including media, volunteer groups, SVDP campus guests and at community engagements such as parishes, churches and schools
• Strong financial and analytical skills

Reporting to this position: As many as (8) direct reports

Education, Qualifications, Certifications, Trainings, Licenses:

• Bachelor’s degree in Social Services/Human Services or Public Administration or related field
• Five or more years of direct management experience required, preferably in Human Services
• A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted
• Extensive knowledge of community resources
• Successfully pass any required pre-employment background and drug screening
• Complete Tuberculosis test required once a year
• Valid Driver’s License and personal auto insurance required
• Commitment to the Mission, Vision and Values of St. Vincent de Paul Louisville

St Vincent de Paul, Louisville (SVDP) is one of the longest serving social charities in Louisville. Through our homeless shelters, supportive housing programs, professional case management, clinical services, Open Hand Kitchen, Food Pantry, and retail thrift stores, we house, feed, and support those in need with compassion and dignity.

Why Work With Us?

At SVDP, we believe in more than just a job! We offer our team a sense of purpose and pride in serving others. As part of our mission-driven team, eligible employees enjoy a comprehensive benefits package designed to support your well-being and growth.

Benefits Include:

Available Immediately Upon Hire:

• Paid holidays
• Free meals provided daily in our Open Hand Kitchen
• Free on-site parking
• Employee Assistance Program (EAP) – free counseling services
• Thrift store employee discount
• Eligibility for Public Service Loan Forgiveness (PSLF) program
• Mileage reimbursement (if applicable)
• Phone reimbursement (if applicable)

Available After 30 Days of Employment (Following the First of the Month):

• Employer-paid Short-Term Disability Insurance
• Employer-paid Long-Term Disability Insurance
• Employer-paid Life Insurance
• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Accident
• Critical Illness & Cancer
• Additional Voluntary Life
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) – SVDP matches $ for $ up to $500/single ($20.83 per pay) and $1000/Family ($41.66 per pay)

Available After 90 Days of Employment (Following the First of the Month):

• 401(k) Retirement Plan
  • SVDP matches up to 3% after one year of service (hours must be met)
• Paid Time Off (PTO)
  • Begins accruing on your first day and is available after 90 days
• Opportunity to discuss flexible schedule

Available After 6 Months of Employment:

• Access to Advanced Education and Training
  • Clinical supervision support for employees in the Social Work/Human Services field pursuing higher credentialing
• Eligibility to apply for internal job opportunities