What are the responsibilities and job description for the Data Entry/Call Care position at SocialWRX Public & Social Relations?
Company Description
We value our relationship with our clients and strive to get to know our customers inside and out in order to positively impact our client’s business. SocialWrx succeeds in our ability to develop long-term relationships with our clients, both on a personal level and on a business level.
SocialWrx uses a variety of tools to advocate for our clients and publicize what they do though networking, logical media placements, featured stories, editorial mentions, product launches, memorable events, and social media platforms. We uphold a high level of customer satisfaction and thrive off any given challenge.
SocialWrx is Intuitive. Innovative. Curious.
Job Description
EXPERIENCE AND KNOWLEDGE
• Property & Casualty and/or Life and Health license is desirable (Will assist to attain)
• Personal Line Insurance industry experience is desired but not required
• Excellent interpersonal skills
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task in a fast paced environment
DUTIES AND RESPONSIBILITIES
• Establish client relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service. Customer service can include
responding to inquiries regarding insurance availability, eligibility, coverages, policy changes,
transfers, claim submissions, and billing clarification
• Pivot to other State Farm products and services in order to assist Sales Team in selling
• Maintain a strong work ethic with a total commitment to success each and every day.
• Perform other related duties as assigned by the agent
Qualifications
- Must be able to pass a drug test and background check
- Must be exceptionally dependable/reliable and on time
- Must work well will minimal supervision
- Outgoing personality that loves meeting and interacting with people
- Self motivated
- Superior attention to detail
- Able to lift 20 lbs
Additional Information
All your information will be kept confidential according to EEO guidelines.