What are the responsibilities and job description for the Chief Operating Officer position at SocialRx?
About SocialRx Inc
SocialRx works with partners in healthcare, higher education, and workforce management to connect patients to community-based, non-clinical activities that support their mental health and overall well-being. With contracts across Arizona, California, Connecticut, Georgia, Maryland, Massachusetts, New Hampshire, New York, North Carolina, and Wisconsin, we're scaling nationally to deliver measurable, meaningful impact.
Description
SocialRx Inc.
Chief Operating Officer (COO)
Location: Remote / Hybrid
Reports to: Founder & CEO
The Role
As the company prepares for 3x growth over the next 12 months and anticipates a Series A financing in 2027, we are hiring for a Chief Operating Officer who will own company-wide execution and build the operating infrastructure required for scale and institutional investment.
SocialRx is hiring a COO who has scaled a venture-backed mental/behavioral health startup from Seed to Series A. The CEO is transitioning out of day-to-day operational leadership to focus on strategy, growth, and fundraising. This is a build mandate, not a maintenance role, for a current team of 25.
We are hiring a Chief Operating Officer to industrialize our delivery engine. The CEO will continue to own commercialization, revenue, research, and external strategy. The COO will own execution.
If you are a spreadsheet-only executive, this is not the role.
If you are a behavioral health operator who builds systems, fixes broken workflows personally, and drives accountability across teams — we want to meet you.
What You Will Own
1. Company Operating System
- Establish KPI rigor and forecasting discipline
- Drive weekly executive cadence and quarterly planning
- Build dashboards that create clarity, not noise
- Eliminate operational chaos and reactive firefighting
2. Behavioral Health Care Operations
- Standardize and scale care delivery workflows
- Improve care team productivity and margin profile
- Build capacity planning models
- Ensure quality and consistency in a distributed care model
3. Product & Technology Execution
- Oversee product roadmap governance
- Partner closely with engineering to ensure delivery reliability
- Align product development with care operations realities
- Increase execution predictability and reduce slippage
4. Community Supply Infrastructure
- Scale and systematize community partner onboarding
- Improve event data reliability and operational integration
- Ensure supply density supports demand growth
5. Organizational Discipline
- Upgrade talent where needed
- Clarify decision rights
- Build managers into strong operators
- Create operational readiness for Series A diligence
Product, engineering, care operations, and community partnerships will report into this role.
Who You Are
Required Experience
- Scaled a behavioral or mental health organization through early growth ($1M–$10M ARR preferred)
- Led 20–50 person cross-functional teams
- Built operational infrastructure from scratch
- Improved margins in tech-enabled services company
- Worked directly alongside a founder during scale
Strongly Preferred
- Deep experience in mental or behavioral health care operations
- Experience scaling distributed or tech-enabled care delivery models
- Familiarity with clinical quality and compliance environments
- Experience partnering closely with product and engineering teams
- Exposure to healthcare commercialization models (payer, employer, B2B2C), even if not the revenue owner
How You Operate
- You move fluidly between executive strategy and frontline execution.
- You will personally audit workflows and fix broken processes.
- You are comfortable sitting with care teams to understand friction.
- You hold leaders accountable without creating drama.
- You bring urgency without chaos.
- You prefer building over maintaining.
- You are financially fluent and margin-minded.
- You are comfortable operating in ambiguity and resource constraints.
This is a hands-on leadership role in a lean organization. You will not inherit a large operations team. You will build it.
12–18 Month Outcomes
- Operational chaos reduced; execution predictable
- Care delivery standardized and scalable
- Improved gross margin and unit economics visibility
- Reliable product execution cadence
- Clear KPI dashboards and forecasting discipline
- Organization ready for institutional Series A diligence
- CEO fully focused on revenue growth, commercialization, and capital