Supportive Housing Program Assistant

This is temporary FT, M - F 8AM - 4PM. The Assistant Site Manager is primarily responsible for the operations of the site’s front desk station, including supervision and scheduling of the front desk clerk staff, training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies. The Assistant Site Manager provides ongoing informational and operational assistance to the Site Manager, in areas including paperwork, recertification, resident relations, maintenance work order tracking, rent receipt and deposit, etcetera. The Assistant Site Manager is also the primary trainer for participants in the Supportive Housing Desk Clerk Training Program. The Assistant Site Manager supervises the front desk clerk staff.

ESSENTIAL FUNCTIONS

· Provide direct supervision to the Front Desk Clerk staff members at the building.

· Training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies.

· Prepare and post the Desk Station Work Schedule.

· Monitor daily common area activities of building residents, staff, and guests.

· Assists with the certification process for all residents to be completed in a timely, accurate manner.

· Assist with maintaining all resident files and records in an orderly manner.

· Collect resident rents and deliver receipts to residents.

· Execute and deliver late rent notices and legal notices

· Ensure fair, consistent, and thorough enforcement of all property House Rules, policies and procedures.

· Administrate staff time sheets, payroll disbursements, and records

· Review and respond to Incident Reports and Resident Complaint Reports

· Monitor the property, daily, for safety hazards and potential physical plant improvements and upgrades. Schedule repairs & necessary improvements in consultation with supervisor.

· Conduct quarterly housekeeping inspections of all units, ensuring compliance with all lease and other regulatory provisions.

· Maintain close contact with community resource agencies and advocacy groups in the area of resident safety and quality of life.

· Attend and participate in departmental, organizational and community meetings.

Maintain positive relations with residents, visitors and vendors

Qualifications:

· High school diploma required.

· Minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position, specifically with seniors and families.

· Valid and current tax credit certification or ability to successfully attain certification within six months of hire date.

· Knowledge and experience in property management policies and procedures.

· Minimum of one year of supervisory experience.

· Valid and current California Driver's License.