What are the responsibilities and job description for the Dog Daycare CSR/Front Desk - Must be able to work Weekends- Pineville position at Social Pet Hotel and Daycare?
Dog Daycare CSR/Front Desk
Social Pet Hotel & Daycare is looking to hire full-time Dog Daycare CSR/Front Desk Associates at our Pineville location. MUST BE ABLE TO WORK WEEKENDS. Are you a seasoned pet care professional with pet care experience? Do you have a love for ALL dogs, no matter the breed? Is working with animals your dream job and providing exceptional customer service your passion? Do you want to work for a company that cares about its employees? If so, please read on!
This full-time CSR/Front Desk position starts at $16/hour, plus TIPS after your initial onboarding period. We provide incredible benefits and perks for all employees, including performance-based bonuses, employee discounts, free doggy daycare while on shift, 12 free nights of lodging, all after your first successful 60 days. Additionally, we offer full-time employees medical benefits, paid time off (PTO), a 401(k), education reimbursement, and opportunities for career growth. If this sounds like the right opportunity for you to hone your pet care skills, apply for this animal care position today!
ABOUT SOCIAL PET HOTEL & DAYCARE
We are a family-owned pet hotel & daycare which offers the best choices for doggy daycare, boarding, grooming, and training in Charlotte, Northlake, and Pineville, NC. We offer daycare options including small group play and one-on-one enrichment activities; a variety of comfortable boarding accommodations with personalized amenities; and spa services ranging from a basic bath, brush, and nail grind to a full pup makeover. We support dog parents by identifying each dog's personality traits, prior experiences, behavior, and level of athleticism so we can create a program that truly benefits each individual dog.
We support our people so that they can focus on providing the attention, care, and love that our clients' furry kids deserve. Our amazing staff is at the center of our ability to enrich the lives of dogs and the relationships they share with those who love them.
What You’ll Do
Manage check-in and check-out, ensuring accuracy and efficiency
Answer phones, respond to inquiries, and assist with bookings
Communicate clearly with pet parents about services, updates, and any concerns
Partner closely with the daycare team to ensure a seamless customer experience
Handle customer questions and resolve concerns with professionalism and urgency
Maintain a clean, organized, and professional front desk environment
QUALIFICATIONS FOR A FULL-TIME DOG DAYCARE ATTENDANT
Must be 18 years or older
High school diploma or equivalent
Must have prior customer service experience for this role
Ability to complete Fetch Find Training and Customer Service Training upon hire
Ability to complete Pet CPR and First Aid Training within 6 months of hire
Ability to become Fear Free Certified within 12 months of hire
Option to become PACCC Certified
Physically capable of handling dogs of all sizes
Ability to lift over 50 pounds, with or without assistance
Follow all safety procedures and protocols
Other duties as assigned
Ability to stand for long periods of time in all weather conditions
A passion for animals
FULL-TIME WORK SCHEDULE
This Dog Daycare CSR/Front Desk position requires a flexible schedule typically working 5 days a week, including some weekends. We are open 7 days a week, so weekends and holidays are part of the job.