What are the responsibilities and job description for the Client Service Representative position at Social Circle Veterinary Hospital?
Client Service Representative (CSR)
Social Circle Veterinary Hospital
Are you a friendly, organized, and compassionate professional who loves pets and people? Social Circle Veterinary Hospital is looking for a Client Service Representative (CSR) to join our front desk team! As the face and voice of our veterinary clinic, you’ll play a key role in creating a warm, welcoming experience for our clients and supporting the day-to-day operations of the hospital.
About Us
Social Circle Veterinary Hospital (SCVH) is a community-focused companion animal veterinary hospital serving Walton, Newton, Morgan, and the surrounding areas. We specialize in the care of dogs and cats, offering both routine and advanced veterinary services. As part of the All Care Veterinary Network, we’re committed to providing exceptional care backed by the latest in veterinary technology.
What You'll Do
As a Client Service Representative, your responsibilities will include:
- Greet clients and patients warmly and professionally in person and over the phone. Schedule and confirm appointments using AVA, Pulse, and other clinic systems.
- Answer phones, respond to inquiries, and relay messages accurately to appropriate staff.
- Check-in and check-out clients, including processing payments and invoicing. Maintain and update client and patient records.
- Provide general information about services, treatments, and policies.
- Informing clients about our Pet Prime wellness plans and assist with enrollments or inquiries.
- Handle incoming and outgoing correspondence.
- Assist with maintaining a clean reception area and front lobby.
- Collaborate with veterinary assistants, technicians, and veterinarians to ensure efficient clinic flow.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in a receptionist, administrative, or customer service role preferred.
- Experience in a veterinary setting is a plus. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities.
- Proficient in basic computer skills.
- Ability to remain calm and compassionate in stressful situations. Love for animals and commitment to their care.
Why Join Us?
- Supportive, experienced team
- Opportunity to make a meaningful impact in the lives of pets and their people
- Work in a modern, well-equipped veterinary practice
- Be part of our network, All Care Veterinary Network in Southeast Atlanta, with access to additional resources and support
Ready to join a team that truly cares?
Apply today and become a part of our mission to provide compassionate, expert care to every patient we see.
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
- Life insurance
- Professional development assistance
Work Location: In person