What are the responsibilities and job description for the Field Service Technician Level IV - Secret Clearance Required! Engineering position at SOC LLC?
Field Service Technician Level IV - Secret Clearance Required!
***An active DoD security clearance required***
SOC Federal Services has multiple Contract to Hire positions with an award winning leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers.
Our client is a 5 year running Top Workplace in the Greater St. Louis area!
Job Summary
SOC's is hiring 7 Field Service Technicians (FST's @ Level II, Level III and Level IV) Ideal candidates will be responsible for providing hands on technical support of clients products. FST's are key players in the pre and post production life cycle at the client company.
As a Field Service Technician you may do all or some of the following tasks:
Job Responsibilities
***An active DoD security clearance required***
SOC Federal Services has multiple Contract to Hire positions with an award winning leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers.
Our client is a 5 year running Top Workplace in the Greater St. Louis area!
Job Summary
SOC's is hiring 7 Field Service Technicians (FST's @ Level II, Level III and Level IV) Ideal candidates will be responsible for providing hands on technical support of clients products. FST's are key players in the pre and post production life cycle at the client company.
As a Field Service Technician you may do all or some of the following tasks:
- Assembly and support of prototype products
- Real world/real time troubleshooting and repair at various customer sites
- Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required),
- Provide technical support during training events
- Coordinate and perform product upgrades in the field
Job Responsibilities
- Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
- Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
- Conduct repairs and/or modifications using a variety of hand tools and test equipment
- Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
- Complete appropriate written documentation and feedback for onsite service and installations
- Deliver technical solutions to customers with a high degree of professionalism
- May provide formal/informal training of customer personnel
- Identify, analyze, and repair product failures, orders and replaces parts as needed
- May recommend which products or services best fit the customers needs
- Demonstrate great customer service skills
- Work variable shifts and up to 12-hour shifts to perform necessary testing
- Exhibit mature, independent judgment and communicates effectively
- Employees must be able to maintain and adhere to the customer's on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
- Support, communicate, reinforce and defend the mission, values and culture of the organization
- HS diploma or GED with minimum 8 years of relevant experience
- U.S. Citizenship is required.
- This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
- Must have an intermediate understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
- Proficient in the use of a laptop computers, mobile devices, and related software
- Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required.
- Field Service Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
- Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
- Must have or be eligible to obtain U.S. passport
- Must have valid driver's license to obtain a rental car to transport to and from various assignments
- Must be able to obtain and retain a company-sponsored credit card for use while on business travel (Both SOC & Client if requested)
- Good communications skills (written and verbal)
- Fundamental understanding of computer systems, operating systems, and configuration files, a plus
- Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
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