What are the responsibilities and job description for the Fraud Prevention Specialist position at Soarion Credit Union?
We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!
Role:
Our Fraud Prevention Specialist will protect Soarion Credit Union and its members by identifying, investigating, and preventing fraudulent activity. Monitor account activity, manage fraud cases, support loss recovery efforts, and collaborate across departments to reduce risk while providing a positive member experience.
What you will be doing:
- Monitor transaction alerts and account activity to identify potential fraud.
Investigate fraud cases involving account takeovers, identity theft, checks, ACH, debit/credit cards, and electronic payments.
Document investigations, gather evidence, and recommend protective actions to minimize member and organizational risk.
Communicate with members regarding fraud claims, account protection, and case resolution.
Partner with internal departments, vendors, and law enforcement when appropriate to resolve fraud incidents.
Analyze fraud trends and recommend improvements to fraud detection, prevention, and operational processes.
Complete fraud loss reporting, write-offs, reconciliations, and recovery tracking.
Ensure compliance with regulations, internal policies, and recordkeeping standards.
Support fraud awareness efforts and help educate employees on recognizing suspicious activity.
Participate in testing and enhancing fraud monitoring tools, processes, and controls.
- Performs other job-related duties as assigned.
What you'll bring along:
- High school diploma or GED required.
- 2-4 years of experience in fraud prevention, investigations, financial services, deposit operations, or a related field preferred.
Knowledge of fraud schemes, transaction research, account analysis, and investigative practices.
Strong analytical, problem-solving, and decision-making skills.
Excellent attention to detail and ability to manage multiple priorities.
Professional communication skills, including handling sensitive member situations with empathy and discretion.
Proficiency with Microsoft Word and Excel, with the ability to learn fraud monitoring and case management systems.
We are Committed to Equal Opportunity.
Soarion Credit Union believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, pay transparency nondiscrimination agreement, and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment.
Soarion Credit Union is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our Human Resources team at humanresources@soarion.org.