What are the responsibilities and job description for the Special Systems Technician position at Soarin Group?
Soarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. We hustle every day to help meet the unique needs of each organization we work with and we are looking for Special Systems Technicians in the Lincoln/Omaha and surrounding areas to help our team and the organizations we work with grow.
We offer great benefits including self managed time off, medical reimbursement, free life/dental/vision, cell phone & internet reimbursement, 401k, and more!
What we are looking for in a Special Systems Technician:
- Familiarity with networking fundamentals, including switches, firewalls, LAN, and WAN environments
- Familiarity with phone systems, including switches, firewalls, LAN, and WAN environments
- Strong resourcefulness and a knack for creative problem-solving
- Excellent communication skills, both verbal and written, with a professional and positive demeanor
- Proven track record in high-traffic, customer-focused environments
- Commitment to delivering outstanding customer service that goes above and beyond expectations
- Ability to quickly learn and adapt to a variety of applications, tools, and services
- Consistently demonstrates professionalism in both attitude and appearance
- Awareness of team dynamics and how changes may impact colleagues and customers
What our Low Voltage Cabling Technician's do:
- Respond to support requests and provide technical assistance via phone, email, or on-site
- Install, configure, maintain, and troubleshoot business phone and VoIP systems.
- Install, change, and maintain hardware, software, and network equipment
- Keep accurate inventory records and documentation for all work performed
- Use our incident management system to track service requests, troubleshooting steps, and communications
- Follow established network and security protocols—and provide feedback to improve them
- Immediately report any potential threats or security concerns to senior staff
- Collaborate with vendors and senior team members to troubleshoot issues or source new equipment
- Stay up to date with new technologies and best practices, both independently and with guidance from senior staff
- Ensure customer satisfaction at every step, especially in fast-paced settings
- Gather information, diagnose issues, conduct research, and confirm service resolution directly with customers
- Recognize when issues require escalation or referral to another team member and act accordingly
- Share customer feedback and suggestions with internal teams to drive improvement
- Proactively identify and recommend improvements to our procedures and processes
Interested!?
If you love a fast-paced environment that will challenge and grow your skills and abilities, we would love to hear from you! Submit your cover letter and resume today!