What are the responsibilities and job description for the Cable Technician / Systems Administrator position at Soarin Group?
***THIS POSITION IS ON-SITE ONLY, LOCATED IN Dunedin, FL***
Soarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. We hustle every day to help meet the unique needs of each organization we work with and we are looking for Cable Technician / IT Systems Administrators in the Dunedin and surrounding areas to help our team and the organizations we work with grow.
We offer great benefits including, self managed time off, medical reimbursement, free life/dental/vision, cell phone & internet reimbursement, wellness incentives and more!
What our Cable Technician / Systems Administrators do:
Systems Administration & Infrastructure Support
- Provision, install, configure, and maintain servers and supporting infrastructure (hardware and software).
- Rebuild and configure systems, services, storage, directories, system settings, and related components in accordance with standards.
- Develop and maintain installation, configuration, and operational procedures.
- Apply OS updates, patches, security upgrades, and configure new infrastructure services as needed.
- Monitor system performance, logs, backups, scheduled jobs, and overall system availability.
- Conduct regular security monitoring and report potential threats or vulnerabilities.
- Perform backup, recovery, archival, and data retention procedures to ensure client system integrity.
- Maintain system standards, documentation, and contribute to continuous improvement of infrastructure practices.
Telecommunications / Field Support & Customer Service
- Assist customers with support requests by phone, email, and ticketing systems, documenting steps and outcomes thoroughly.
- Provide on-site support including installation, troubleshooting, and maintenance of telecommunications and network equipment.
- Install, test, and certify cabling, devices, and communications systems for optimal performance.
- Maintain accurate inventory of client equipment, including tracking additions, replacements, and removals.
- Coordinate with senior technical staff and vendors to troubleshoot issues, order equipment, and resolve recurring problems.
- Escalate issues beyond scope appropriately and ensure complete resolution through follow-up.
Troubleshooting & Client Communication
- Diagnose, troubleshoot, and resolve hardware, software, network, telecommunications, and performance issues.
- Repair or recover systems after failures and coordinate communication with impacted clients.
- Ensure customer satisfaction through professional communication, clear expectations, and thorough follow-through.
- Identify and suggest improvements for operational procedures and client support workflows.
Interested!?
If you love a fast-paced environment that will challenge and grow your skills and abilities, we would love to hear from you! Submit your cover letter and resume today!