Team Lead

Soak City Car Wash is your place! Soak City Car Wash is now hiring Team Members for our North Canton, Ohio location.

Our industry is experiencing unprecedented Growth. We need a highly energetic, enthusiastic, dynamic, big-picture person that wants to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match. Think you have what it takes? Apply today!

Benefits

• Health Insurance plan after 90-day probation period
• Commission Opportunity
• Paid time off after 1 year

Position Overview:

The Team Lead position is comprised of 3 primary roles (greeting customers at the pay stations, loading cars as they enter the tunnel, and general housekeeping), but must also be able to complete the Opening /Closing Procedures, POS functions, and general tasks.

Duties may include:

Greeting:

• Allow the customer to pull up to the pay station
• Hand the customer a wash menu card
• Assist the customer with using the pay station and browsing the wash menu
• Explain to customer that gift cards and Unlimited plans can be purchased from the pay station
• SELL- inform the customer of the benefits of being a Unlimited member
• Smile, every customer MUST be greeted with a smile
• Performs all other duties as assigned

Loading Cars:

• Use BIG hand motions to pull the customer forward and straight onto the conveyor
• Inspect the car for damage
• Specifically point out damage to surveillance cameras (circle damaged area)
• Retract wash features that may cause damage to the vehicle or wash equipment, adjust the wash order, use POS touch screen as needed
• Make sure POS Que is correct with correct car
• Hand customer a towel and/or air freshener
• Smile and thumbs up, every customer must be loaded with a smile

Some additional duties may apply:

• Housekeeping (See Procedure on Open/Close Check Sheets)
• Cleaning parking lot
• Empty trash collectors
• Wash down bay
• Maintain a clean work space
• Clearing any clogs in vacuum system
• Performs all other duties as assigned

Opening and Closing Procedures:

• Complete checklists of procedures
• Direct CSR’s to assist with checklists
• Follow XPT Procedures- balance cassettes, till, cash on hand, and deposit
• Open/Close XPT correctly
• Follow all Procedures to ensure safety of employees and work equipment

DRB

• Knowledge of Selling, Upgrading, Downgrading, Combining, Terminating, Discounting, replacement tags, and ability to complete on POS system
• Knowledge of all daily POS Cashier functions, ability to complete on POS system
• Knowledge of paperwork procedures expected on file and submitted (GSR), ability to complete
• Able to reach POS with problems unable to be addressed by yourself, Co-Workers, or management.
• Able to reach management with any issues or problems concerning any computer software issues or questions.

General Tasks:

• Daily Deposits
• Ability to work with your site manager on behavior issues with a CSR
• Certify completed training of new employees (with Manager assistance)
• Report any instances to manager (tardiness, call offs insubordination machine malfunctions, chemicals spills, CER, etc.)
• Complete tasks assigned by Management

Physical, Mental Demands, Safety and Working Conditions

• Position is predominately outside and weather conditions can change sporadically
• Position is constantly standing up and moving around to actively assist our customers
• Employee safety and self-awareness should be utilized at all times around our equipment and customer automobiles
• You may be asked to lift/move/handle up to, but not limited to 50 pounds of material
• Car wash locations can create wet hazardous conditions and safety precautions should be met for compliance

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work all hours between 7 am - 9:30 pm?
• This position is predominantly working outside. Will you have an issue with the cold or hot weather?
• You will need to drive to the bank for deposits. Do you have a reliable vehicle?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Preferred)
• Leadership: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $15