What are the responsibilities and job description for the Customer Experience Specialist position at Snyder Company?
Overview
Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.
What You'll Do:
This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.
Benefits Include:
- Guaranteed weekly pay
- Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match
- Paid holidays, vacation (after 90 days), and birthday pay
- Flexible schedule and hours
- Ongoing training, development, and growth opportunities
- Fun, friendly, and merit-based work environment
Key Responsibilities:
- Handle inbound calls and follow-ups
- Schedule appointments and manage time effectively
- Communicate clearly and document customer accounts
- Educate customers throughout their service journey
- Work collaboratively with team members and trade managers
Qualifications:
- Minimum 1 year of call center or customer service experience
- Team lead experience preferred
- Familiarity with plumbing, electrical, and HVAC terminology
- Experience with ServiceTitan is a plus
- Strong communication and organizational skills
Compensation: $18–$23/hour, based on experience
Salary : $18 - $23