What are the responsibilities and job description for the Ticket Sales Manager position at Snowshoe Mountain Resort?
Flex Year Round
Work, Play, Get Paid, and Enjoy the Perks!
Employee Perks:
Why Work with Us?
Looking for an energetic leader to manage our on-site ticketing & activity sales at multiple locations around the resort. This includes lift tickets, season passes, Adventure activities, event tickets, and more. The Depot and other On Mountain Sales locations are the hubs for guest information, and product sales. You will work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you will be.
Job Responsibilities:
Preferred Experience:
Driving:
Education:
All Information above is subject to change at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Snowshoe is an equal opportunity employer.
Work, Play, Get Paid, and Enjoy the Perks!
- Housing: Affordable on-mountain employee housing available for rent.
- Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
- Start Date: Hiring soon!
- This is a Flex Position Flex position for 9-11 months per year; you can use your off months to travel or visit friends and family!
- Schedule: May require working early mornings, evenings, weekends, and holidays
Employee Perks:
- Free skiing and snowboarding privileges at Alterra resorts Discounts on Ikon Passes!
- Medical Benefits - Minimal Essentials Coverage while employed
- 401k plan available to any employee over the age of 18
- Discounted Friends and Family Lift Ticket Vouchers
- 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
- Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!
Why Work with Us?
Looking for an energetic leader to manage our on-site ticketing & activity sales at multiple locations around the resort. This includes lift tickets, season passes, Adventure activities, event tickets, and more. The Depot and other On Mountain Sales locations are the hubs for guest information, and product sales. You will work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you will be.
Job Responsibilities:
- Hire, train, coach, and manage staff to meet operational, sales, and guest service goals.
- Conduct regular check-ins with Team Leads and provide feedback to staff and leadership.
- Oversee daily operations, including scheduling, opening/closing, and maintaining standards across all locations.
- Drive revenue through upselling, guest engagement, and effective sales techniques.
- Ensure excellent guest service through training, issue resolution, and service recovery standards.
- Monitor inventory, labor, and expenses; report KPIs and develop strategies to boost efficiency and revenue.
- Implement and support systems (e.g., RTP, Ikon, RFID) and enforce safety procedures.
- Coordinate interdepartmental communication and staff participation in events and initiatives.
Preferred Experience:
- Minimum two years sales experience, one of which must be in a supervisory capacity or Four year degree from accredited college and one year sales experience, six months of which should be supervisory
- Experience: hiring, training, and supervising staff in a resort environment. Must have basic computer knowledge in word, excel, and outlook.
Driving:
- Have a valid Driver's license and ability to pass the Snowshoe Driving Program
Education:
- Associate's degree (A.A.) or educational equivalent from two-year college or technical school
All Information above is subject to change at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Snowshoe is an equal opportunity employer.