ServiceNow Project Manager

Job : ServiceNow Project Manager

Location : New York City, NY

skills : project management, risk management, PMP

ServiceNow Project Manager

New York City, NY/ Hybrid

GC/USC

Position Summary

We are seeking a detail-oriented and collaborative Business Project Manager to support the successful delivery of the ServiceNow Enterprise Risk Management (ERM) implementation. This role will oversee business-side activities, drive stakeholder engagement, and coordinate with the implementation partner and Guardian teams to ensure timely, high-quality delivery.

Key Responsibilities

Project Oversight & Coordination

• Collaborate with the implementation partner’s project manager and IT PM to manage the integrated project plan.
• Manage project risk and issue tracking with internal and external teams in partnership with Implementation partner and Guardian IT PM.
• Facilitate review and signoff of business deliverables.
• Manage the calendar of business activities and deliverables.
  
  

Stakeholder Engagement & Cross-functional collaboration

• Manage communications, including scheduling and preparing content for Steering Committee, Leader’s Council, and Working Group meetings.
• Manage review efforts for business deliverables, including facilitating QA/UAT sign-off from Guardian stakeholders.
• Manage the UAT exercise with business stakeholders and implementation partner.
• Coordinate meeting cadences across business workstreams.
• Support implementation partner requests for information and documentation.
  
  

Qualifications

• 10 years of experience in project management, preferably in enterprise software or risk management implementations.
• Strong grasp of business processes, stakeholder engagement, and change management.
• Demonstrated experience and success in coordinating projects
• Demonstrated experience and success in developing executive level communications
• Action-oriented, meticulous, and quality-focused
• Ability to juggle multiple workstream and activities at the same time
• Proactive, self-motivated person, able to work independently
• Good verbal and written communicator and “Can Do” attitude
• Ability to communicate the business and technology owners
• Proficiency in project management tools (e.g., MS Project, JIRA).
• PMP or equivalent certification is a plus.
  
  

Preferred Skills

• Experience working with global consulting partners on enterprise projects.
• Experience managing implementations of ServiceNow GRC modules (IRM, BCM, TPRM).
• Knowledge of ServiceNow GRC a plus
• Excellent communication, facilitation, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.