Referral Coordinator

Your Passion: Referral Coordinator (Part-Time – 24 Hours/Week)

Are you an experienced Referral Coordinator who’s passionate about helping others and eager to grow with a mission-driven team? We’re seeking a dedicated, detail-oriented professional to join us part-time (24 hours/week) with the opportunity to grow into a full-time position as our census increases.

At our organization, we believe in supporting both professional growth and personal well-being. This role offers a healthy work-life balance, making it ideal for someone who values meaningful work and time for life outside of it. If you're looking to build your career in a supportive, purpose-driven environment, we’d love to meet you!

Who We Are: Snowline Health is a non-profit organization serving the western slope of El Dorado County and the Greater Sacramento Region. For over 40 years, our deep roots in the community have allowed us to foster a strong network of local resources and partnerships. We have built a strong reputation of excellence by providing personalized, compassionate, high-quality care tailored to the needs of each patient and family. At Snowline, our core values guide everything we do. We value teamwork, contribution, service and excellence. We are a team of dedicated, dynamic professionals committed to providing the highest level of care which continues to be reflected in our exemplary patient satisfaction surveys and quality measures.

Why Choose Us: 

Comprehensive Wellness Benefits Packages: We offer a robust benefits package that includes medical, dental, and vision insurance, as well as life insurance, and 401k plan with a generous employer match

Paid Time Off: At Snowline, we believe that employee’s self-care is essential to providing superior care for our patients. We offer expansive paid time off, including vacation time, sick leave, and holiday pay. 

Team Building: We are committed to maintaining a positive, collaborative workplace culture which prioritizes team building and joy through employee events, recognition and celebration of each other. 

Employee Assistance Program: As part of our commitment to supporting a trauma informed workplace and overall organization wellness, we offer an employee assistance program (EAP). EAP offers confidential counseling and support services for personal and work-related issues.

Market Benchmarked Salaries: As a non-profit provider, we conduct regular market benchmarking salary surveys of comparable organizations to ensure our salaries remain both fiscally responsible and competitive. $22-$27 per hour

Responsibilities:  

· Answer incoming referral office telephone, respond to electronic referral communication and faxes as needed for smooth and timely referral/admission processing 

· Provide physicians, patients, family members and other callers with information about Snowline service lines

· When referral is received obtain initial referral information, coordinate patient evaluation by arranging date and time of meeting with patient and advise admission nurse(s) about appointment time. Provide admission nurse(s) other relevant referral information. 

· Notifies referring physician office or agency about need for copies of medical records 

· Enter initial referral/admission data into Electronic Medical Record (EMR) 

· Coordinate admission packets with admission nurse 

· Oversees agency’s patient-census 

· Collaborates with agency marketing team to ensure facility waivers and required contracts are in place prior to hospice admissions

· Coordinates durable medical equipment (DME) for hospice patients as needed during the referral process 

· Prepare Kaiser Diverted Patient Report, as required fax to Kaiser and maintains file copy for future reference  

· Responsible for ensuring needed intake/admit documents are received and uploaded into EMR for teams to view and available

· Communicate and relay messages promptly and clearly

· Work collaboratively with the admission team and other relevant disciplines to ensure smooth program enrollment visits

· Perform required data entry into all admission platforms accurately and timely 

· Provide exceptional customer service with staff, physicians, patients and all community referral partners.

· Demonstrate a proactive attitude, take the initiative, collaborate effectively with others, remain adaptable to change, and be reliable and accountable

· Demonstrate the capacity to engage constructively with diverse belief systems while respecting individual preferences, choices, and lifestyles

· Use discretion when relaying confidential patient information; understand and abide by HIPAA regulations

· Perform job responsibilities and duties in an efficient, accurate, and timely manner

· Work within scope of job description

· Electronic Medical Records (EMR) experience (preferred)

· Perform other related duties as assigned 

Qualifications:

• High School Graduate or GED
• Four years general office and administrative support experience OR two years general office and administrative support plus an Associate Degree in business or related field
• One year experience in a healthcare setting preferred
• Referral Coordination Experience Required
• Knowledge of medical terminology
• Demonstrated ability to perform detailed work in a timely manner with accuracy and thoroughness
• Demonstrated ability to prioritize tasks, handle pressure and delicate situations while effectively carrying out job responsibilities
• Demonstrated computer skills with extensive experience using Microsoft Word and Excel required, Access preferred
• Must be able to rotate weekends with the rest of the team



Application Instructions: To apply for this position, please submit your resume and cover letter through our online application portal. If you require accommodations during the application or interview process, please reach out to HR@snowlinehealth.org—we’re here to support you.