Advocacy and Recruitment Specialist

Advocacy and Recruitment Specialist

FLSA Status: Exempt

JOB SUMMARY:

The Advocacy and Recruitment Specialist position operates at the core of the Snow Companies business model. This position is ultimately responsible for the identification and screening of new Patient Ambassadors™ and establishing and maintaining relationships with clinical trial sites and physician offices.  The role requires comfort level in strategic planning and establishing oneself as a subject-matter expert, providing project guidance to the company as a whole. The key transferrable skills for these positions are compassion, communication, organization, and resourcefulness.

Snow’s business is centered around the patient journey, and the Advocacy and Recruitment Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Advocacy and Recruitment Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Required Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Relationship Building and Patient Screening:

Recruiting new patients for candidacy in our Patient Ambassador™ Programs is essential to the existence of the company. Advocacy and Recruitment Specialists must cultivate relationships with the staff of physicians’ offices, clinics, support groups, and other patient-focused organizations through a variety of methods and techniques as deemed appropriate and effective. They must have the ability to be flexible and continually design new recruitment techniques to find eligible Patient Ambassadors™. They must manage their time effectively to meet the competing needs of all brand teams, coordinate schedules with the rest of the team to insure coverage for our incoming educational hotlines, and be able to manage tight deadlines. Advocacy and Recruitment Specialists must exercise independent judgment and discretion in determining the best recruitment channels to use, eligibility of potential candidates, and the necessary information and background data to be gathered, all while properly handling sensitive, private health care information.  Recruiting specialists own the flow of their day and must be able to formulate, affect, interpret, and implement management policies and operating practices. The recruiting team serves as subject-matter experts on recruiting techniques and strategy, and it provides insight and direction to the company as a whole on best practices and strategic planning.  Team members are required to have a good understanding of patient privacy laws (HIPAA) and adverse event (AE) reporting as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management, and organization are extremely important to successfully fulfill this role. Collaboration with Account Team members to keep them informed of recruitment status is essential. Team members collaborate to hire and train new team members.  A strong teamwork mentality is needed for this position. 

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/bio-technology industry that include, but are not limited to, medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Organization:

Members of the Recruitment and Advocacy Team may be asked to simultaneously manage and drive the recruitment for multiple programs, develop relationships with clinical trial sites and physicians’ offices, screen potential Ambassadors, and aid in developing recruitment plans. Therefore, it is important that these employees have demonstrable organizational skills and can give clear examples of their ability to multitask in a high-pressure environment. Additionally, recruiting for live programs requires the ability to keep information and materials organized as well as the ability to lead a team to meet recruiting goals. The importance of privacy means that recordkeeping and file management are crucial.

Patient Privacy: The core of our business is working with patients. It is most likely that the selected candidate will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Resourcefulness: Recruitment and Advocacy management inherently requires a person to “think on their feet.” A demonstrated ability to anticipate hurdles and overcome them quickly and effectively is paramount.

Collaboration/Teamwork:  The size and nature of our company will require that candidates work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university, or three to five years of related experience, or equivalent combination of education and experience preferred. MPH, RN, or LPN preferred.

Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.