IT Manager

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

Overview

Your Role:

• Become thoroughly familiar with the Hotel complex’s computer system, network system, and cable infrastructure.
• Work closely with Hotel IT vendors and service providers in maintaining the Operations and Guest WiFi Networks, Phones, TVs and other essential technologies, collaborating and troubleshooting when needed.
• Possess a working knowledge of all software applications used in the Hotel complex to both: troubleshoot effectively and provide basic user training.
• Track and manage all IT equipment to maximize operational efficiencies and uptime
• Create and maintain an accurate inventory of all computers and peripheral equipment.
• Facilitate all moves, adds, changes of users and departments.
• Assist in the implementation of new software, hardware upgrades, and support of the network including file servers, print servers, switches, routers, and network cabling.
• Organize and manage all server equipment and IT closets and equipment
• Support of various systems located in the Hotel Complex including the Property Management System, point of sale systems, and call-accounting system.
• Support of the Telecommunications system.
• Aid other departments with equipment and systems including house-sound, CATV, and Security systems.
• Aid and technical support for the Hotel staff. This includes the setting up of computer equipment, installation of networks and special telecommunications circuits.
• Assist with annual budget process.
• Work with Director of Engineering and service partners to successfully complete initiatives and projects, communicating regular status updates as needed.
• Participates in team meetings.
  
  

Qualifications

• A minimum 3-5 years of technical implementation and integration experience
• 3-5 year of technical experience with point of sales systems (POS)
• 3-5 years IT related experience, troubleshooting, systems administration, and Windows Server and desktop support.
• Strengths and background with TCP/IP network troubleshooting skills.
• Ability to work on-call in an emergency.
• Experience with Microsoft Windows Server and Active Directory.
• Experience with Microsoft Office 365 suite of products.
• Networking experience (TCI/IP, DHCP, DNS, VLAN, Wi-Fi Networks, routing).
• Able to self manage and work independently
• Able to track and manage multiple projects
• Strong ability to communicate positively and effectively verbally and in writing.
• Demonstrates high initiative to identify, analyze and solve technology problems.