Program Specialist II - Public Health Clinic (Health Department)

This position is open until noon on December 12th 2025, when the first review of applications will begin.

A cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position.

Why Join Snohomish County?

Snohomish County’s commitment to life-work balance and an inclusive culture. The County offers outstanding benefits and professional growth opportunities to our employees, and we also enjoy flexible work schedules, telework options and a convenient downtown Everett, WA. location. Snohomish County believes in diversity, equity, and inclusion (DEI) and is committed to embedding these values into our workplace culture. Snohomish County is located on the Puget Sound; we are situated near some of the country’s most scenic national parks and is consistently ranked as one of the best places to live in the U.S.

Teleworking Options

The Health Department typically has a hybrid model for most roles; however, it is outlined by the supervisor for the given role based on performance and business needs. When working remotely, employees are expected to maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Snohomish County has a robust collection of tools and resources to support working remotely.

Description

Under the direction of the Clinic Manager or designee, the Public Health Clinic Program Specialist II will manage all aspects of front desk operations and provide support services to the clinical staff. The incumbent will be responsible for performing general administrative duties within the clinical space such as greeting patients, assisting patients with filling up paperwork, answering phones, inventory management, and registering clients in the electronic medical records system.

The incumbent will work with multiple disciplines within the clinic that perform services related to sexual health and providing immunizations across all age groups. The work is characterized by specialized, technical and administrative duties requiring in depth knowledge of standard clinical practices and HIPAA guidelines. The Program Specialist II must also demonstrate cultural competency and the ability to engage with individuals from diverse backgrounds, cultures, and socioeconomic circumstances.

Work is performed under general supervision. The manager defines objectives, priorities, and deadlines; and assists incumbent with unusual situations, which may not have clear objectives or precedents. Incumbent plans and carries out assignments and handle problems and deviations in accordance with experienced judgment, instructions, policies, procedures and/or accepted practices. Work is evaluated for technical soundness and conformity to practice and policy. Reports to the Clinic Manager, who reviews the work for accuracy, thoroughness, and conformance to established practices and procedures.

• Performs a variety of highly responsible and specialized support work for the division. Performs on a continuing basis, assignments requiring specialized skills and/or capabilities to establish and maintain operational functions
• Apply change management processes and tools to recommend ideas, strategies, and support adoption of required administrative procedural changes.
• Review incoming invoices to ensure accuracy and complete any required paperwork needed by Finance for payment.
• Assist staff with Travel and Business Expense Reimbursement (TBEA) form
• Evaluates multi-section procedures and user guides and provides drafts recommendations for revisions.
• Assists with orientation, training of new employees in how administrative procedures works to support their work, software setup and office equipment/technology within area of assignment.
• Assists in the development of office operation procedures and protocols and recommends modifications to address better efficiency and effectiveness in the workplace.
• Retrieves and reviews data, verifies accuracy of data, conducts analysis of data, and prepares deadline-intensive reports and makes recommendations based on trends.
• Organize and maintain electronic records/documents/files according to departments records retention policies and procedures.
• Designs, revises, formats, proofreads, and edits forms and documents and creates communication templates to meet efficiency and customer service goals.
• Participate in continuing education courses as appropriate to meet learning needs.
• Provide PS coverage to other programs when necessary
• Associated Duties:
• Performs other duties as assigned.
  
  

Knowledge, Skills And Abilities

• Knowledge of public health policies, procedures, and structure.
• Knowledge of applicable local, state, and federal laws, codes, regulations and ordinances.
• Knowledge of Washington public records act.
• Knowledge of correct English grammar, spelling, punctuation, and vocabulary.
• Knowledge of modern office practices, procedures and equipment including personal computer and word processing, multiple database and spreadsheet software.
• Skill with organizing and guiding groups toward common goals while gaining support and buy-in.
• Knowledge of principles and practices of training.
• Knowledge of effective presentation techniques to groups and individuals.
• Skilled in use of interpersonal skills using tact, patience and courtesy.
• Skilled in organization and coordination and scheduling of multiple simultaneous tasks and projects with strict deadlines, without requiring supervision/reminders.
• Skilled in positive and effective interaction with individuals of diverse cultural, social and economic backgrounds.
• Must be resourceful searching out answers using any available resources and be tech savvy, able to figure out new technology/software with little to no assistance.
• Ability to work independently and exercise initiative, sound independent judgment and discretion.
• Ability to establish and maintain effective working relationship with co-workers, management, other employees, agencies and the general public.
• Ability to coordinate and collaborate reports and information from a variety of sources with unique, detailed, complex, and/or vague procedures or regulations.
• Ability to actively participate as an effective team player.
• Ability to understand and follow oral and written instructions.
• Ability to meet timelines and schedules on multiple simultaneous projects.
• Ability to prepare and maintain accurate and detailed records and reports.
• Ability to read and interpret documents such as policy manuals, business periodicals, Vital Records rules/laws and technical procedures.
• Ability to respond to common inquires or complaints from co-workers, customers, external agencies or the public.
• Ability to apply common sense understanding to solve complex problems or deal with several variables in standardized situations.
• Ability to deescalate tense situations with customers and members of the public, and skilled with conflict resolution.
  
  

Job Location, Working Conditions and Equipment Utilized:

The incumbent will generally work in an office setting. The noise level in the work environment is usually moderate. The incumbent may be exposed to individuals who are irate or hostile. Typical business office machinery and equipment used include, but are not limited to computers, telephone, fax, copier, calculator, projector, and cash drawers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions and physical demands vary by assignment.

• Requires manual and finger dexterity and hand-eye-arm coordination to write and to operate computers and a variety of general office equipment. Requires mobility to accomplish other desktop work, retrieve files, and to move to various District locations.
• Requires visual acuity to read computer screens, printed materials, and detailed information; specific vision abilities required by this classification include close vision, distance vision and color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Required to use hand to eye coordination, handle, feel or operate objects, tools, or controls.
• May involve occasional kneeling, squatting, crouching, stooping, crawling, standing, bending, climbing (to stack, store or retrieve supplies or various office equipment or files).
• The incumbent is frequently required to stand and/or walk for extended periods of time; walk on uneven surfaces; sit; climb or balance; stoop, kneel crouch, or craw; and smell in the performance of field and office duties.
• Duties may require the incumbent to carry supplies and/or equipment up and down stairs as well as into and out of a vehicle. Lifting and carrying up to 20 pounds is required continuously, and up to 50 pounds occasionally with or without assistance (example: a box of copy paper).
• Requires ability to drive an automobile and/or have sufficient mobility to access various work locations.
• Requires the ability to communicate with others orally, face to face and by telephone.
  
  

Skills for the position may be gained through education, certification, relevant job experience or a combination, such as:

Education: Requires a high school diploma or equivalent.

Experience: Requires three years of records technician or specialist with specific duties related to public records requests.

Licenses, Certifications And Other

• An associate degree in public administration or paralegal studies, or other relevant degree, preferred.
• Fluency in a foreign language, preferred.
• Experience with GovQA, preferred.
• Successful completion of a background check pursuant to RCW 43.43.830