What are the responsibilities and job description for the Water Services Coordinator I position at Snohomish County PUD?
Accountability for Workplace Culture
Our PUD values are at the center of our culture. Putting the safety, health, and well-being of our communities and those we work with is valued above all else and everyone on Team PUD must meet this commitment daily. Nothing we do in achieving our Mission is worth a single injury, and all who interact with us must feel they are valued and welcomed as individuals.
Everyone on Team PUD, in all positions, is accountable for achieving this safe and welcoming culture by:
- Taking full ownership for the safety of themselves and their coworkers, while ensuring everyone feels valued and welcomed.
- Taking action to identify and eliminate their own and others’ at-risk behaviors, including the behaviors that may undermine another’s feelings of being welcomed and valued.
- Following all safety rules and regulations and ensuring the PUD’s expectations for conduct and respect are maintained.
- Openly sharing near-misses, safety learning opportunities, and ways we can learn to be a more welcoming place while encouraging others to do the same.
- Utilizing Stop Work Authority to intervene with anyone, anytime, in any place.
- Intervening or seeking guidance to stop actions that are harmful to the wellbeing, health, or sense of belonging of others, and which are detrimental to our PUD values.
Job Definition
The Water Services Coordinator I provides professional varied technical and general support for Water Utility staff and customers. Maintains local utility district records, work orders and other various water system records. The Water Services Coordinator I provides a broad range of customer service support to both internal and external customers through research, analysis, maintenance of customer records and providing data support for assigned projects and functions within the Water Utility.
Accountabilities
Accountability #1
Maintain transparency and the trust of our customers and stakeholders in the District's customer service by responding to customer/employee inquiries regarding the facility, water system concerns, water availability and new services as well as general inquiries; engage with subject matter experts to research and resolve data discrepancies by updating various systems (GIS, SAP, etc.) to reflect accurate information; aid in providing interpretation of the District's Water Service Policies and Rate Schedules; ensure compliance regarding service provided, billing and other related topics, and similar responsibilities.
Accountability #2
Increase the public’s confidence in the quality of water services by maintaining accurate and timely financial information about the Water Utility by reviewing/completing new service applications, fill stations, accounts payable/credit card transactions, bank deposits and other related items; obtain all required data to administer programs efficiently, as well as, maintain accurate data records, contracts and policies around various Water Utility programs such as septic tank pumping, local utility districts and water conservation, and similar responsibilities.
Accountability #3
Deliver excellent customer experiences through powerful cross group partnership and collaboration that improves effectiveness and results by assisting in coordination efforts within the Water Utility and across the District to support customers by initiating, creating and tracking work performed in the field, as well as, the statistical data associated with the work performed; coordinate efforts to work with field personnel on new water service equipment installations, bulk water users, relocation of existing water services and equipment; advise the Water Utility staff and other District departments about emergency and non-emergency main breaks and other outages, and similar responsibilities.
Accountability #4
Increase the public’s confidence in the quality of compliance and reporting by maintaining accurate and timely reporting by assisting in the preparation and distribution of various Water Utility related forms and reports; assisting in the development/implementation of surveys and questionnaires, documenting and supporting evaluation of results received; participate in the coordination of form design and composition of required correspondence, and similar responsibilities .
Accountability #5
Deliver excellent customer experiences through reliable, dependable, predictable service by assisting in the coordination efforts with the Water Utility administration to provide timely and accurate completion of work by independently ensuring work completed is documented accurately in various software systems; ensure customers are responded to timely; coordinate correspondence coming in or going out; ensure a positive experience with customers through transparency, respect, responsiveness and empathy; coordinate the research of leak adjustment situations for status and other related topics including the coordination of any resolutions with various departments, and similar responsibilities.
Accountability #6
Increase the public’s confidence in the quality of water record compliance by ensuring water records are compliant with District data governance requirements by maintaining, reviewing and auditing documentation, and similar responsibilities.
Experience/Education
- Relevant work experience or training/education that would prepare you for this type of work.
Qualifications - Licenses and/or Certifications
Minimum Required License(s) and/or Certification(s):
- Valid Washington State Driver's License
Preferred License(s) and/or Certification(s):
- Water Works Basic Course Certification
Qualifications - Skills and Abilities
Minimum Required Skills and Abilities:
- Knowledge of basic business concepts/theories/practices
- Research, analyze, evaluate and interpret data in various databases
- Work independently with minimal direction executing customer service policies and procedures
- Experience with computers and PC related software (word processing, spreadsheets, database, etc.)
- Manage and interpret information to be able to work through conflict resolution, negotiations and problem solving
- Maintain accurate record systems
- Perform statistical computations; interpret and analyze the data and develop reports for management
Preferred Skills and Abilities:
- Communicate both orally and in writing effectively with customers, employees and outside agencies
- Exercise good judgment and discretion in handling of sensitive material
- Work effectively as a team member with both field and office staff
- Coordinate a variety of tasks and assignments simultaneously
Competencies
The following competencies describe the cluster of behaviors associated with job success in the job group identified as “Associate / Vocational Worker”.
- Building Customer Loyalty
- Collaborating
- Communication
- Continuous Improvement
- Continuous Learning
- Customer Orientation
- Decision Making
- Earning Trust
- Emotional Intelligence Essentials
- Initiating Action
- Leveraging Feedback
- Planning and Organizing
- Professional Knowledge and Aptitude
- Quality Orientation
- Technology Savvy
- Valuing Differences
- Work Standards
Benefits
In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison hardware, basic life insurance, long-term disability, accidental death and dismemberment, voluntary term life, and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit www.snopud.com/benefitoverview
Snohomish County P.U.D. #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.
Job Segment: Architecture, Geology, GIS, Database, Facilities, Engineering, Technology, Operations
Salary : $70,803 - $88,504
