End User Systems Analyst I

We ask that you provide a clear and concise cover letter explaining as to why this position would be a great opportunity for you

Basic Responsibilities

Snohomish County PUD is seeking an End User Support Analyst I to support existing helpdesk staff by providing end-user support to District employees. This is an onsite role (not hybrid/remote). Work hours are flexible between 7:00 a.m. and 5:30 p.m., Monday-Friday and may change based on the needs of the District. This position requires some travel within Snohomish County to other offices; a valid driver's license is required to operate District vehicles.

The successful candidate will have some experience through school, certifications, and/or previous work, troubleshooting computer issues and assisting employees with requests. Support is provided via phone, in person, email, and chat.

Key Responsibilities:

• Respond to end-user requests and incidents via phone, in person, email, and chat

• Troubleshoot and help resolve basic hardware, software, and peripheral issues

• Set up and deploy end-user devices and peripherals (e.g., laptops, desktops, monitors, docking stations, headsets)

• Support mobile device setup and troubleshooting (iPhones/iPads)

• Document work performed in tickets and maintain accurate notes and task tracking

• Follow established procedures and collaborate with peers and partner departments

Required Skills:

• Good verbal and written communication skills

• Customer service experience over the phone and in person

• Experience or education with setup and troubleshooting of iPhones, iPads, laptops, desktops and peripherals such as monitors, docking stations and headphones

• Following procedures with excellent attention to detail

• Good listening skills

You can find the full job description for this position, including accountabilities, required skills and abilities, and physical and mental demands and working conditions, on the following page: End User System Analyst I

Minimum Qualifications

• Bachelor's Degree in Computer Science/IT, or related field;

OR

• Associate's Degree in Computer Science, or related field, AND

Two (2) years of related Information Technology experience;

OR

• Four (4) years of related Information Technology experience.

Minimum Required Licenses(s) and/or Certifications(s):

• Washington State Driver’s License