Applications and Innovation Analyst

Overview

Are you passionate about technology, innovation, and solving complex problems?

Do you enjoy finding smarter ways to work, automating manual processes, exploring emerging technologies, and helping organizations get the most from their systems? Are you excited by AI, analytics, system integrations, and modern applications? If so, Snohomish County 911 may have the perfect opportunity for you.

Join us as an Applications and Innovation Analyst and help shape the future of public safety technology. In this role, you'll support mission-critical systems that help first responders serve more than 800,000 residents while identifying new opportunities to improve operations through innovation, automation, analytics, and emerging technologies.

Are you curious about AI, automation, and the future of technology?

We are committed to leveraging innovation responsibly to improve service delivery, operational efficiency, and the user experience. This position plays a key role in evaluating emerging technologies, AI-assisted tools, workflow automation, reporting platforms, and next-generation public safety systems.

About Us

We are a forward-thinking public safety agency located just north of Seattle in the beautiful Pacific Northwest. Our team supports a diverse and growing community while leveraging modern technology to enhance emergency communications and public safety operations. By joining Snohomish County 911, you'll have the opportunity to make a meaningful impact while working alongside dedicated professionals committed to excellence, innovation, and service.

Why You Should Apply

• Make an Impact: Your work directly supports the technology systems that help first responders and emergency communications professionals serve our community.
• Drive Innovation: Evaluate emerging technologies, AI-assisted capabilities, automation opportunities, and modernization initiatives.
• Technology Leadership: Help shape the future direction of mission-critical public safety applications and operational technologies.
• Career Growth: Work on complex enterprise systems, integrations, analytics platforms, and strategic technology initiatives.
• Stability: Join a respected public agency offering competitive benefits and long-term career opportunities.

Why This Job Is a Great Fit for Technology and Innovation Professionals

Key Job Responsibilities

Job Summary

Join a collaborative technology team dedicated to supporting and advancing mission-critical public safety systems. The Applications and Innovation Analyst serves as a technical leader responsible for administering, supporting, integrating, and continuously improving enterprise applications and operational technologies.

This position supports systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS), telephony and call handling platforms, public safety databases, reporting and analytics solutions, and associated integrations. The role also champions modernization initiatives, automation, analytics, AI-assisted technologies, and operational improvements that enhance agency effectiveness and service delivery.

This position participates in an after-hours on-call rotation supporting mission-critical systems and emergency operational needs. This is an FLSA-exempt, non-supervisory position requiring substantial independent judgment, technical expertise, and leadership.

Key Responsibilities

• Administer, configure, maintain, and optimize mission-critical public safety and business applications.
• Lead and support technology modernization and innovation initiatives.
• Design and maintain system integrations, workflows, and automation solutions.
• Support reporting, dashboards, analytics, and business intelligence efforts.
• Evaluate emerging technologies and AI-assisted capabilities.
• Coordinate upgrades, testing, deployments, and vendor-supported projects.
• Ensure system security, reliability, availability, and regulatory compliance.
• Collaborate with partner agencies, vendors, and internal stakeholders.
• Participate in after-hours support and emergency response activities when needed.

What we offer:

Snohomish County 911 offers an attractive compensation and benefits package that includes:

• Generous paid time-off starting with 192 hours of PTO (accrued per year and pro-rated the first year).
• Holidays – 11 recognized holidays per year, two (2) floating holidays, with an additional longevity holiday for employees who reach ten (10) years longevity or more
• Pay: $118,319 - $158,559 (Starting pay generally between $118,319 - $136,969. Depending on experience).
• Benefit plans - Medical plans through Regence OR Kaiser Permanente. Dental through Delta Dental. Vision through VSP. Employer paid life insurance and long-term disability.
• Employee Assistance Programs – Access to two EAPs through Association of Washington Cities and Public Safety EAP.
• WA State Public Employees Retirement System (PERS), Deferred Compensation contribution, matched by employer (shown below):
  • Pension Plan - Vested in PERS after 5 years of employment
  • Deferred Compensation - Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to their choice of one of four plans: 457 and 403b plans available, including a ROTH plan option.
  • Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

Qualifications

TO APPLY:
Complete the online application and attach a cover letter and resume.

• Associate degree or higher in Information Technology, Computer Science, Information Systems, Business Technology, or a related field; or equivalent experience.
• Five (5) years of progressively responsible experience supporting enterprise applications, public safety systems, operational technology platforms, or related environments.
• Experience with CAD, RMS, telephony systems, application integrations, reporting platforms, automation technologies, analytics solutions, or public safety operational systems.

Preferred Qualifications

• Experience with workflow automation, analytics platforms, reporting systems, or AI-assisted operational tools.
• Experience supporting mission-critical technology environments.
• Relevant certifications in, project management, public safety applications, database technologies, analytics platforms, or related disciplines.

Supplemental Information

Physical Demands and Working Conditions

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Work is performed primarily in an office environment with occasional field assignments.
• Frequent use of computers, keyboards, and communication devices.
• Must be able to work effectively under pressure and adapt to changing priorities.
• May require lifting and moving equipment weighing up to 40 pounds.
• Occasional travel within the region may be required.
• Participation in day, evening, and emergency meetings may be required.
• Participation in after-hours support and emergency response activities is required.

Snohomish County 911 is an equal opportunity employer. Snohomish County 911 will not discriminate in employment, recruitment, or selection practices. Reasonable accommodations may be requested for Snohomish County 911’s application process for applicants with disabilities by contacting our office via email or phone during normal business hours.