What are the responsibilities and job description for the Bilingual Spanish Customer Service Representative position at Snider-Blake Personnel?
Snider-Blake is looking for skilled Bilingual Resident Support Specialists in English & Spanish for a client in the Cleveland, OH area. Under general supervision, the Resident Support Specialist receives and processes non-emergency calls, emails, and chat requests from residents. The position is responsible for logging service requests accurately, providing information about City services, and ensuring courteous, timely, and accurate assistance. Work involves adherence to established procedures with close quality monitoring and guidance from senior staff. If you are interested please submit your resume.
- Answer and document resident inquiries and complaints received by phone, email, text/chat, or other communication channels.
- Accurately enter and track service requests in the City’s Customer Relationship Management (CRM) system.
- Utilize reference materials, job aids, and online Knowledge Management resources to provide accurate information about City programs, services, events, and facilities.
- Follow defined scripts, workflows, and procedures to resolve or route requests.
- Escalate complex or unresolved requests to the appropriate departmental contacts, Resident Support Specialist II, or Team Lead.
- Communicate clearly and courteously with residents, including those under stress or with limited English proficiency.
- Use translation services (e.g., Language Line) as necessary to support resident interactions.
- Navigate GIS and City mapping tools to assist with property or location-related inquiries.
- Maintain confidentiality, professionalism, and accuracy in all data entry and interactions.
- Perform other related duties as assigned
- Education: High school diploma or GED required.
- Experience: Minimum one (1) year of customer service experience, preferably in a contact center or public service setting.
- Typing: Minimum 45 WPM.
- Skills:
- Basic knowledge of modern office practices and ability to learn the City departments.
- Ability to use CRM systems, Microsoft Office applications, and online research tools.
- Strong listening, written, and verbal communication skills as well as strong customer service skills.
- Ability to follow procedures and maintain accuracy in high-volume settings.
- Other: Must be able to work assigned shifts.
Preferred: Bilingual in English and another language· Pay: Up to $21/hr· Job Location: Cleveland· Shift: 1st Shift - 40 hours/week
HOW TO APPLY:
Online: www.snider-blake.com/applyindep
In Person: Stop in our office for an interview during the hours of 9a-2p M-Thurs!· We are located at 4200 Rockside Rd Suite 206, Independence, OH 44131 (across from Applebee’s in the OneDigital building!)· Bring 2 forms of valid government IDCall or Text us at 216-362-4949 if you have any questions.
ABOUT US:
Snider-Blake has been working for YOU since 1952! As a well known staffing agency that people can trust, we can help you find the right job and start working as soon as tomorrow! We have multiple shift openings in the area for temp-to-hire positions at great companies. Our goal is to provide the right match between companies and job seekers. Come see us today and start your career at Snider-Blake!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- On-the-job training
- Referral program
Work Location: In person
Salary : $17 - $21