What are the responsibilities and job description for the IT Support position at SNI Technology?
Job Details
We are seeking a proactive and versatile IT Support Analyst to provide crucial first and second-level technical support for our client's team. You will be the go-to expert for hardware, software, and network issues, ensuring our operations run smoothly. This role requires fluency in English and Spanish.
What You Will Do:
Requirements:
What You Will Do:
- Provide first and second-level technical support for all end-users (desktops, laptops, mobile, printers).
- Troubleshoot and resolve hardware, software, and networking issues remotely and in person.
- Manage and maintain conference room AV/display equipment.
- Log, track, and manage all support requests using the JIRA ticketing system.
- Manage user accounts and access via Active Directory and Office 365.
- Assist with the full lifecycle of onboarding and offboarding employees.
- Maintain accurate documentation and technology inventory records.
- Occasionally assist with facilities support, including equipment setup and vendor coordination for office maintenance.
Requirements:
- 2 years of experience in an IT Support or Help Desk role.
- Fluent in English and Spanish (required).
- Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
- Experience with Active Directory, Exchange, VPNs, and ticketing systems (like JIRA).
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Excellent problem-solving, organizational, and customer service skills.
- Ability to work independently and prioritize workload with limited supervision.
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