Customer Service Specialist

SNI Companies is seeking energetic and competitive individuals for a Customer Support Role

This is a 6-month contract to hire opportunity and will be an onsite role with an asset-based logistics company in Groveland, FL.

Starting salary between $40k-$50k to start (negotiable and based on experience).

Work Schedule:
Monday- Friday during normal business hours

The Customer Service Specialist works directly with the Account Managers to support the needs of our customers on a daily basis. 

Responsibilities / Duties:

• Works as a team with assigned Account Manager to support the day to day order management for assigned customers. 
• This includes but is not limited to tender acceptance, order entry, appointment scheduling (re-scheduling), load tracking, communication with customers, EDI status update processing, detention monitoring, accessorial processing and payment issue resolution.
• Interact with Planners and Fleet Managers to ensure timely pickups and deliveries and communicate any potential issues to customers
• Interact with other departments as needed to support customer activities

Qualifications:

Education: High School Diploma required, 2 year degree preferred

Experience: Previous customer service and office experience required

Skills / Abilities:  Excellent customer service skills
                                   Excellent communication skills: verbal & written
                                   Ability to be an effective team member
                                   ICC AS400 experience preferred; Microsoft Office experience a plus

Salary : $40,000 - $50,000