What are the responsibilities and job description for the Customer Service Representative position at SNF Holding Company?
Overview
SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.
SNF is currently seeking a Customer Service Representative to act as a liaison, provide product and/or services information and resolve any emerging problems that our clients might face, accurately and efficiently. The target is to ensure excellent service standards and maintain high customer satisfaction.
LOCATION: Riceboro, GA
Responsibilities
REQUIREMENTS:
SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.
SNF is currently seeking a Customer Service Representative to act as a liaison, provide product and/or services information and resolve any emerging problems that our clients might face, accurately and efficiently. The target is to ensure excellent service standards and maintain high customer satisfaction.
LOCATION: Riceboro, GA
Responsibilities
- Enter orders, process orders, and check order status.
- Handle complaints, returns, and pricing issues by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Assist customers with order discrepancies and requests for information.
- Ensure customer master data is set up or maintained correctly.
- Liaise with and provide support for the regional sales force.
- Responsible for accurate order documentation in imaging systems. Actively participate in all order-to-bill activities to ensure proper entering, shipping, and billing of orders.
REQUIREMENTS:
- Bachelor's Degree - Preferred
- 1-3 years - Proven customer support experience - Required
- Strong phone contact handling skills and active listening
- Ability to adapt/respond to different types of characters
- Ability to multi task
- Superior communication (verbal & written),
- Ability to motivate, prioritize, and organize in a dynamic, fast-paced manufacturing environment
- Positive & proactive attitude with ability to address issues, follow up and implement solutions as required
- Excellent organizational and time management skills
- Strong attention to detail and efficiency in daily work
- Moderate proficiency of Microsoft Office applications and data entry (Word, Outlook, Access, Excel)
- Competitive Salary
- Medical Benefits
- Dental Benefits
- Vision Benefits
- Flexible Spending Accounts
- 401(k) Savings Plan
- Vacation Days
- Incidental/Sick Days
- Paid Holidays
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Tuition Reimbursement
- Employee Development & Training