What are the responsibilities and job description for the Customer Success Manager position at Snatch UP?
Are you excited about generative AI that actually moves the needle? We are building a platform that closes the loop between content creation and real business outcomes for marketers. We are looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.
This is more than a support role. You’ll join a high-impact team that moves quickly and thinks strategically.
Responsibilities:
- Solve real customer problems and build long-term, scalable solutions.
- Influence processes, products, and features.
- Help define the future of Customer Success as we scale.
- Be a Trusted Advisor: Serve as the main point of contact, helping customers succeed at the technical, business, and product levels.
- Consult & Train: Guide customers on how to best integrate AI into their workflows.
- Drive Growth: Analyze usage data to identify growth opportunities, expansion potential, and risks.
- Collaborate: Work with Product and Marketing to share feedback and influence improvements.
- Prove Impact: Use data to clearly demonstrate the platform's impact on customer performance.
Requirements:
- Experience: 3 years in a customer-facing role at a SaaS company (Must).
- Skills: Strong analytical abilities and Excel proficiency (pivot tables, VLOOKUP).
- Communication: Excellent verbal and written English.
- Mindset: High level of ownership, independent execution, and a "fail forward" attitude.
- Education: BA/BS degree.
- Bonus points: SQL, HubSpot (or similar CRM), Tableau, or data analysis experience
Salary : $100,000 - $120,000