What are the responsibilities and job description for the Customer Success Manager (Enterprise) position at Snatch UP Jobs?
Are you excited about generative AI that actually moves the needle? We are building a platform that closes the loop between content creation and real business outcomes for marketers. We are looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.
This is more than a support role. You’ll join a high-impact team that moves quickly and thinks strategically.
Responsibilities
This is more than a support role. You’ll join a high-impact team that moves quickly and thinks strategically.
Responsibilities
- Solve real customer problems and build long-term, scalable solutions.
- Influence processes, products, and features.
- Help define the future of Customer Success as we scale.
- Be a Trusted Advisor: Serve as the main point of contact, helping customers succeed at the technical, business, and product levels.
- Consult & Train: Guide customers on how to best integrate AI into their workflows.
- Drive Growth: Analyze usage data to identify growth opportunities, expansion potential, and risks.
- Collaborate: Work with Product and Marketing to share feedback and influence improvements.
- Prove Impact: Use data to clearly demonstrate the platform's impact on customer performance.
- Experience: 3 years in a customer-facing role at a SaaS company (Must).
- Skills: Strong analytical abilities and Excel proficiency (pivot tables, VLOOKUP).
- Communication: Excellent verbal and written English.
- Mindset: High level of ownership, independent execution, and a "fail forward" attitude.
- Education: BA/BS degree.
- Bonus points: SQL, HubSpot (or similar CRM), Tableau, or data analysis experience