What are the responsibilities and job description for the Program Manager (Temporary) position at SnapLogic?
The Role:We’re looking for an experienced Program Manager (Temporary/Part-Time) to join our Customer Success team on a part-time, temporary basis. This role will provide critical program management support for one of SnapLogic’s key enterprise customers, ensuring successful implementation, cross-functional alignment, and an exceptional customer experience. You’ll partner closely with Customer Success Managers, Account Executives, Professional Service teams, and Technical teams to manage deliverables, streamline communication, and maintain accountability across workstreams. Your leadership and organization will be instrumental in driving operational excellence, customer success, retention, and growth. This is a unique opportunity to make an immediate impact by improving how SnapLogic delivers for one of our largest customers. You will help streamline operations, strengthen customer relationships, and create space for our Customer Success and Sales teams to focus on strategic growth all while shaping an outstanding customer experience.What You’ll DoDrive Program Execution: Lead coordination across internal and external stakeholders to ensure deliverables are completed on-time and to quality standardsHost and Lead Customer and Internal Meetings: Facilitate recurring status updates, ensuring all parties are informed, aligned, and accountableTrack Deliverables and Dependencies: Monitor support issues, feature requests, and open action items, ensuring visibility, progress, and timely resolutionEnable Process Clarity: Define and reinforce clear ownership and workflows across customer teams and SnapLogic departments to improve collaboration and reduce confusionManage Risk: Identify potential roadblocks or misalignments early and recommend mitigation strategiesCommunicate Progress: Prepare and deliver concise program updates, dashboards, and reports for stakeholders and leadership staffEnhance Customer Experience: Build trust with customers by providing structure, follow-through, and transparency throughout the implementation process and account managementWhat We’re Looking ForProgram Management Expertise: 3–5 years of experience leading cross-functional projects in SaaS, technology, or software implementation environmentsProject Management Certification: PMP certification (required)Technical Acumen: Experience with SaaS and software implementation; integration software experience is a plusStrong Communicator: Excellent written and verbal communication skills; comfortable engaging with senior stakeholders and customersOrganized and Accountable: Exceptional time management and task tracking skills, with strong attention to detailTools Proficiency: Advanced knowledge of Excel and task management tools (e.g., Asana, Smartsheet, Jira)Adaptable and Collaborative: Comfortable navigating dynamic environments and working with diverse teamsThe above range is the approximate U.S. monthly pay range for this position. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the range listed.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.