What are the responsibilities and job description for the Connect Ambassador position at SnapIT Solutions?
SnapIT Solutions is seeking a Connect Ambassador to serve as a welcoming, customer-focused presence at a public-facing service location in Kansas City, Missouri. This role acts as the first point of contact for visitors, helping guide customers, answer basic questions, and support on-site staff and community engagement activities.This is a full-time, on-site position with a fixed term from January 5, 2026 through June 25, 2027.What You’ll DoGreet customers and assess their needs upon arrivalAnswer basic questions and direct customers to appropriate resources or staffHelp manage customer flow within the facilityAssist customers with payments when applicableCollaborate with on-site staff on escalations and resolutionsSupport community outreach activities, workshops, and eventsAssist with event setup, tear-down, and logisticsSupport facility opening and closing proceduresAssist during special situations such as extended service disruptionsCollect basic feedback or data related to customer and community engagementRequired Skills & QualificationsStrong communication and customer service skillsFriendly, outgoing, and professional demeanorAbility to work in a fast-paced, customer-facing environmentStrong attention to detail and organizational skillsAbility to work well independently and as part of a teamProficiency with Microsoft Office (Word, Excel, Outlook)Flexibility with assignments, priorities, and work schedulesEducation & ExperienceHigh school diploma or equivalent requiredMinimum of 1 year of customer service experience (face-to-face preferred)Additional RequirementsU.S. Citizenship required (10 CFR 810 compliance)Resume must include:Full legal nameCurrent locationCitizenship status