What are the responsibilities and job description for the Personal Trainer & Member Services position at Snap Fitness?
Part-Time | Approximately 8-12 Hours Per Week opportunity for additional hours
The Personal Trainer & Member Experience Specialist plays a key role in creating an exceptional member experience while supporting gym operations, member engagement, and personal training growth.This position combines personal training, member support, front desk responsibilities, facility upkeep, and community engagement. Team members are expected to build relationships with members, maintain a welcoming environment, support club cleanliness standards, and actively contribute to the growth of personal training services.At Snap Fitness Owatonna, staff are expected to be visible, engaged, and proactive—not simply sitting behind the front desk.
Key Responsibilities
Member Experience & Engagement
The Personal Trainer & Member Experience Specialist plays a key role in creating an exceptional member experience while supporting gym operations, member engagement, and personal training growth.This position combines personal training, member support, front desk responsibilities, facility upkeep, and community engagement. Team members are expected to build relationships with members, maintain a welcoming environment, support club cleanliness standards, and actively contribute to the growth of personal training services.At Snap Fitness Owatonna, staff are expected to be visible, engaged, and proactive—not simply sitting behind the front desk.
Key Responsibilities
Member Experience & Engagement
- Work the front desk
- Build relationships with members
- Walk the floor and engage with members during shifts
- Assist members with basic equipment questions
- Promote classes, training services, challenges, and amenities
- Conduct personal training sessions professionally outside of scheduled staffed hours
- Support member goal setting
- Assist with new member fitness orientations
- Maintain client notes and progress tracking
- Instruct group fitness classes with energy and professionalism, ensuring safe movement, proper coaching cues, and an encouraging environment for all members.
- Conduct tours for prospective members
- Answer questions regarding memberships and amenities
- Manage phone calls, emails, and messages as assigned
- Enroll new members into memberships
- Follow all shift cleaning checklists
- Re-rack weights and organize equipment
- Participate in social media content creation
- Capture photos and videos when requested
- Minimum 18 years of age
- High school diploma or equivalent
- Nationally recognized Personal Training Certification or ability to obtain certification within an agreed-upon timeframe
- Strong interpersonal and customer service skills
- Ability to communicate professionally with members, guests, and staff
- Reliable, dependable, and punctual
- Ability to work independently and take initiative
- Comfortable using technology including email, scheduling software, social media, and basic computer systems
- Ability to maintain confidentiality and professionalism
- Current CPR/AED certification (or willingness to obtain within 30 days of hire)
- Previous personal training experience
- Experience working in a fitness facility
- Experience in customer service, hospitality, retail, sales, or member services
- Group fitness instruction experience
- Knowledge of strength training, functional training, and exercise programming
- Sales or membership enrollment experience
- Experience building relationships and community engagement
- Flexible schedule
- Gym membership
- Opportunities for advancement
- Professional development assistance