Desktop Support Technician

Job Overview

We are seeking a dynamic and proactive Desktop Support Technician to join our IT team! In this role, you will be the frontline hero for resolving technical issues, maintaining hardware and software systems, and ensuring seamless computer operations across the organization. Your energetic approach and technical expertise will empower users to work efficiently and confidently. This position offers an exciting opportunity to develop your skills in a fast-paced environment while supporting vital IT infrastructure. If you thrive on troubleshooting, customer service, and making technology work smoothly for others, this is the perfect role for you!

Responsibilities

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly.
• Manage and maintain computer hardware including desktops, laptops, printers, and peripherals to ensure optimal performance.
• Administer user accounts and permissions using Active Directory, ensuring secure access controls.
• Support system administration tasks such as Windows Server management and Linux system troubleshooting.
• Assist with network configurations including LAN setup, VPN connections, firewalls, and troubleshooting connectivity problems.
• Use help desk tools like ServiceNow, Jira, or BMC Remedy to log incidents, track progress, and communicate resolutions effectively.
• Conduct routine maintenance on IT infrastructure components to prevent issues before they impact users.
• Collaborate with team members to implement software updates, patches, and security protocols.
• Provide exceptional customer service by communicating clearly with users at all skill levels and documenting solutions thoroughly.

Qualifications

• Proven experience in technical support or IT support roles with a strong understanding of operating systems such as Windows and macOS.
• Hands-on experience with system administration tasks including Active Directory management and Windows Server administration.
• Knowledge of computer networking concepts like LAN, VPN setup, firewall configuration, and network troubleshooting.
• Familiarity with hardware maintenance procedures for desktops, laptops, printers, and other peripherals.
• Proficiency in troubleshooting software issues across various operating systems and applications such as Microsoft Office.
• Experience using help desk platforms like ServiceNow or Jira for incident management.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently while collaborating effectively within a team environment.
• Certifications such as CompTIA A , Network , or Microsoft Certified Solutions Associate (MCSA) are a plus but not mandatory.

Join us as a Desktop Support Technician and be part of a vibrant team dedicated to keeping our technology running smoothly! Your technical proficiency combined with your enthusiasm for helping others will make a real difference in our organization’s success.

Pay: $25.88 - $31.16 per hour

Benefits:

• Employee assistance program

Work Location: On the road

Salary : $26 - $31