What are the responsibilities and job description for the Tier 3 Unified Communications Engineer (5491) (TS/SCI) (Ft. Bragg, NC) position at SMX?
SMX is seeking a Tier 3 Unified Communications Engineer to provide Tier 3 engineering, administration, sustainment, and troubleshooting for Unified Communications, VTC, and conference room capabilities supporting classified and unclassified environments. The successful candidate will ensure secure, reliable collaboration services for Government mission operations.
This is a full-time onsite position in Ft. Bragg, NC.
Essential Duties & Responsibilities
- Engineer, configure, operate, and maintain Cisco/Tandberg VTC and Unified Communications systems.
- Provide Tier 3 troubleshooting, fault isolation, and root-cause analysis.
- Schedule and support executive-level VTC sessions and conference services.
- Develop SOPs, conduct site surveys, and recommend technical improvements.
- Perform asset accountability, lifecycle management, and system security functions.
- Support multi-classification VTC environments and bridge operations.
- Train end users and IT staff on supported capabilities.
Required Skills, Experience & Education
- Bachelor's degree (or equivalent experience).
- 12–15 years of relevant experience.
- Security (IAT Level II) or equivalent.
- Active TS/SCI clearance.
- Experience with Cisco/Tandberg codecs, networking, and Microsoft Office.
Desired Skills/Experience
- Army Intel experience.
Application Deadline: September 7, 2026
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At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).