What are the responsibilities and job description for the Ski/Ride School Scheduler position at Smugglers' Notch Resort?
The Ski & Ride School Scheduler coordinates staffing for our ski and snowboard programs, aligning coach availability and program needs with guest demand. This on-site role works closely with the Snow Sport University (SSU) Operations Director and Supervisory Team to manage schedules for 200 coaches, adjust staffing as conditions change, and communicate program and private lesson availability. The ideal candidate is highly organized, detail-oriented, responsive, and comfortable making decisions in a fast-paced, guest-focused environment.
Essential Duties and Responsibilities:
- Prepare alpine and snowboard coach schedules in Flaik a minimum of two weeks in advance, balancing anticipated guest volume, program needs, staff availability, qualifications, and preferences.
- Develop a strong understanding of staff capabilities, availability, and preferences to optimize assignments and identify potential staffing gaps or challenges.
- Open and close programs and lesson availability in Flaik/In Touch to accurately reflect staffing levels and operational capacity.
- Communicate effectively with the staff, supervisory team, and Ski & Ride personnel in a friendly, professional manner.
- Maintain accurate scheduling information across applicable software systems while prioritizing competing requests and deadlines in a fast-paced, seasonal environment.
- Perform other scheduling and operational duties as assigned.
Salary : $17 - $24